Senior Experience Architect: AI-Driven Design Leader

salesforce.com, inc.; Illinois; On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Experience Architect to lead design teams and drive transformational customer experiences within our Professional Services portfolio. You will translate business needs into intuitive experiences, guiding cross‑functional teams and collaborating with executive stakeholders to deliver high‑impact outcomes.

You will apply human‑centered design methodologies, leverage AI tools, and ensure alignment with strategic goals while traveling up to 50% to work with customers

Qualifications

• 10+ years of experience in experience design, user research, interaction design, or related fields.
• 3+ years of experience leading design teams and managing complex design initiatives throughout project lifecycles.
• Salesforce or other CRM product knowledge and solution design experience.
• Experience consulting in enterprise‑level technology transformation programs, ideally at Fortune 400 companies.
• Strong proficiency with AI tools for innovation, efficiency, and day‑to‑day design work.

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles.
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives.
• Build and maintain close relationships with customers, key stakeholders, and cross‑functional collaborators.
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions.
• Apply design‑thinking and human‑centered design methodologies to deliver transformational experiences.
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences.
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes.
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions.
• Provide thought leadership in pre‑sales activities, go‑to‑market support, and business strategy discussions.
• Support dual‑role responsibilities such as Human Centered Change (HCC), training delivery, or cross‑functional initiatives as needed.

Skills

Experience design leadership

Team leadership

AI tools

SaaS/CRM knowledge

Executive stakeholder management

Education

Degree or equivalent

Tools

Salesforce CRM

Prototyping tools

Design tools (Figma/Sketch)

Job description

Salesforce is seeking a Senior Experience Architect to lead design teams and drive transformational customer experiences within our Professional Services portfolio. You will translate business needs into intuitive experiences, guiding cross‑functional teams and collaborating with executive stakeholders to deliver high‑impact outcomes.

You will apply human‑centered design methodologies, leverage AI tools, and ensure alignment with strategic goals while traveling up to 50% to work with customers