Senior Experience Architect — AI-Driven Design Leader

salesforce.com, inc.; Town of Florida (NY); On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Experience Architect to lead design teams and drive transformational experiences for enterprise clients within Professional Services. You will translate business needs into intuitive, high‑impact solutions, guided by human‑centered design and AI‑assisted methods.

Strong collaboration with executives and cross‑functional partners is essential. You will shape roadmaps, mentor designers, and contribute to pre‑sales and go‑to‑market efforts while traveling up to 50% to

Qualifications

• 10+ years of experience in experience design, user research, interaction design, or related fields.
• 3+ years of experience leading design teams and managing complex design initiatives throughout project lifecycles.
• Salesforce or other CRM product knowledge and solution design experience
• Experience consulting in enterprise‑level technology transformation programs, ideally at Fortune 400 companies
• Strong proficiency with AI tools for innovation, efficiency, and day‑to‑day design work
• Experience serving in dual roles such as Human Centered Change (HCC), training delivery, business strategy, or pre‑sales/go‑to‑market support
• Advanced skills in human‑centered design, design-thinking methodologies, interaction design, and journey mapping
• Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs
• Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data
• Proven ability to frame problems strategically, facilitate stakeholder alignment, and manage client relationships
• Experience with Agile methodologies and working within Agile delivery frameworks
• Comfortable presenting to and building relationships with executive‑level stakeholders
• Excellent communication skills; adept at navigating difficult conversations and providing constructive feedback
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role
• A willingness to travel when required (up to 50% of the time) and on-site work with customers

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
• Build and maintain close relationships with customers, key stakeholders, and cross‑functional collaborators
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
• Apply design-thinking and human‑centered design methodologies to deliver transformational experiences
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
• Provide thought leadership in pre‑sales activities, go‑to‑market support, and business strategy discussions
• Support dual‑role responsibilities such as Human Centered Change (HCC), training delivery, or cross‑functional initiatives as needed

Skills

Experience design

User research

Interaction design

Design leadership

AI tools

Agile

Human Centered Change

Design thinking

Journey mapping

Visual design

Stakeholder management

Executive presenting

Education

Bachelor’s degree or equivalent

Job description

Salesforce is seeking a Senior Experience Architect to lead design teams and drive transformational experiences for enterprise clients within Professional Services. You will translate business needs into intuitive, high‑impact solutions, guided by human‑centered design and AI‑assisted methods.

Strong collaboration with executives and cross‑functional partners is essential. You will shape roadmaps, mentor designers, and contribute to pre‑sales and go‑to‑market efforts while traveling up to 50% to