Senior Executive Customer Partner

Kyndryl Inc.; United States; Hybrid; USD 150,000 - 190,000; Full time

Job summary

Kyndryl is seeking an Experienced Customer Partner in the United States to own executive relationships, translate client strategy into a funded account plan and drive measurable outcomes across delivery, AI, and partnerships. You will orchestrate cross-functional teams, lead growth opportunities, and ensure disciplined account governance while maintaining integrity and client value.

The role emphasizes strategic leadership, consultative selling and collaboration with alliance partners to deliver

Qualifications

• 15+ years in strategic account leadership or enterprise sales.
• Proven ability to build C-level relationships.
• Experience shaping multi-practice transformations.
• Bachelor’s or Master’s degree in business, engineering or technology.

Responsibilities

• Own the strategic customer relationship and act as the executive point of accountability for customer value, satisfaction, advocacy and reference ability.
• Build and deepen trusted relationships with CIO, CTO, CISO and business leaders, extending engagement beyond IT where relevant.
• Translate the customer’s strategy, business priorities and technology agenda into a living account plan with clear outcomes, stakeholders, risks, renewals and growth opportunities.
• Bring relevant industry insight and constructive challenge to executive conversations, helping customers navigate complex transformation choices.
• Ensure material delivery or relationship issues are owned, escalated and resolved through the appropriate Kyndryl teams.

Skills

Strategic account leadership

Enterprise sales

Consultative selling

Executive stakeholder management

CRM & forecasting

Account growth

Financial acumen

Education

Bachelor’s degree in business, engineering, technology or related field

Tools

CRM systems

Forecasting tools

Job description

Kyndryl is seeking an Experienced Customer Partner in the United States to own executive relationships, translate client strategy into a funded account plan and drive measurable outcomes across delivery, AI, and partnerships. You will orchestrate cross-functional teams, lead growth opportunities, and ensure disciplined account governance while maintaining integrity and client value.

The role emphasizes strategic leadership, consultative selling and collaboration with alliance partners to deliver