Senior Executive Assistant & Office Operations Lead

Serent Capital; United States; On-site; USD 65,000 - 100,000; Full time

Job summary

Serent Capital in Austin seeks a Lead Executive Assistant to provide high-level support to the firm’s partners and senior leaders. You will manage complex calendars, travel, and documents, and oversee the Austin office operations with a small administrative team.

The role requires 5–8 years of EA experience, strong communication, confidentiality, and the ability to lead and collaborate across teams. You will contribute to firm-wide initiatives, events, and AI-enabled productivity efforts.

Qualifications

• 5–8 years of experience as an Executive Assistant or Senior Executive Assistant with a strong track record supporting C-suite executives, Managing Partners, or other senior leadership.
• Prior experience in a high-performance, fast-paced industry (financial services, private equity, consulting, legal, or professional services) is preferred.
• Prior people-management experience preferred; ability to lead and foster a collaborative, high-performing culture.
• Strong written and verbal communication skills, with professional presence across all organizational levels.
• Exceptional organizational skills, with a talent for managing competing priorities and shifting schedules.
• Able to function professionally under pressure while managing multiple concurrent projects and deadlines.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Zoom, and other office technology tools.
• Hands-on experience with AI workflows and tooling, and genuine enthusiasm for adopting new AI capabilities to streamline administrative and firm operations.
• Experience in office management, facilities coordination, or vendor management.
• Strong sense of urgency, adaptability, and resourcefulness.
• High emotional intelligence, discretion, and commitment to confidentiality; handles sensitive situations with tact and good judgment.
• Positive, team-oriented mindset; approaches both new and routine tasks with enthusiasm.

Responsibilities

• Manage complex calendars for supported executive(s), scheduling meetings on their behalf, proactively resolving conflicts, and prioritizing based on firm impact.
• Ensure supported executives are prepared with all materials and information for meetings, events, and interviews.
• Coordinate travel arrangements and logistics; prepare, submit, and track expense reports.
• Maintain documents on appropriate file servers and repositories.
• Greet clients, visitors, and internal contacts; set up meetings and manage refreshments as needed.
• Assist deal teams in executing documents that require an executive signature.
• Handle occasional personal tasks (generally less than 20% of total time; focus may shift throughout the year).
• Maintain the highest level of confidentiality and discretion in all aspects of the role, protecting sensitive information.

Skills

Executive support

C-suite support

People management

Communication

Organization

Discretion

Confidentiality

AI workflows

Vendor management

Team leadership

Education

Bachelor's degree

Tools

Microsoft Office Suite

Zoom

Job description

Serent Capital in Austin seeks a Lead Executive Assistant to provide high-level support to the firm’s partners and senior leaders. You will manage complex calendars, travel, and documents, and oversee the Austin office operations with a small administrative team.

The role requires 5–8 years of EA experience, strong communication, confidentiality, and the ability to lead and collaborate across teams. You will contribute to firm-wide initiatives, events, and AI-enabled productivity efforts.