Senior Executive Assistant

Lutheran Village at Miller's Grant - a Lutheran Social Ministries of Maryland Community; Ellicott City (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer-paid Life Insurance

Disability Coverage

403(b) plan contributions

PTO

Professional development

Scholarship programs

Job summary

The Lutheran Village at Miller's Grant in Ellicott City, MD is seeking an experienced administrator to lead office operations and support the Executive Director. You will oversee office and concierge teams, manage staff, and ensure efficient service delivery.

You will collaborate with department leaders on contracts, budgeting, and resident programs, while maintaining documentation, policies, and reporting to drive exceptional community service.

Qualifications

• 3+ years of administrative experience.
• 1–2 years of supervisory or team leadership experience.
• Strong communication, organization, and problem-solving skills.
• Proficiency with office technology and business systems.

Responsibilities

• Lead and develop the Office Assistants and Concierge teams.
• Manage staffing, scheduling, performance reviews, coaching, hiring, and training.
• Foster a culture of teamwork, accountability, and exceptional service.
• Provide hands-on support and coverage when needed.
• Prepare and manage the annual Support Services budget and related reporting.

Skills

Leadership

Team Management

Communication

Organizational Skills

Education

High school diploma

2-yr college preferred

Job description

Job Details

Job Location: THE LUTHERAN VILLAGE AT MILLERS GRANT INC - ELLICOTT CITY, MD 21042

Salary Range: $60,062.00 - $75,078.00

What You'll Do

Leadership & Team Management

• Lead and develop the Office Assistants and Concierge teams.
• Manage staffing, scheduling, performance reviews, coaching, hiring, and training.
• Foster a culture of teamwork, accountability, and exceptional service.
• Provide hands-on support and coverage when needed.

Office & Administrative Operations

• Ensure efficient day-to-day business office operations.
• Oversee office equipment, supply inventory, and workspace organization.
• Maintain administrative systems, databases, and internal communications.
• Develop and update policies, procedures, and operational documentation.

Executive Support

• Act as a key administrative resource to the Executive Director.
• Coordinate contracts, vendor documentation, and operational projects.
• Partner with department leaders to streamline administrative processes and improve service delivery.

Financial & Business Administration

• Prepare and manage the annual Support Services budget.
• Review and approve purchase orders and invoices.
• Support billing functions and financial reporting as requested.
• Track guest room utilization and submit monthly reporting.

Community & Resident Engagement

• Respond professionally to resident, family, and visitor inquiries.
• Coordinate community events, programs, and special projects.
• Support communication efforts that enhance resident satisfaction and engagement.

Total Rewards & Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Short- and long-term disability coverage
• Generous 403(b) retirement plan contributions
• Paid Time Off (PTO)
• Professional development opportunities
• Scholarship programs
• Supportive and mission-driven work environment

Qualifications

• High school diploma required; associate's or bachelor's degree preferred.
• 3+ years of administrative experience.
• A minimum of 1-2 years of supervisory or team leadership experience, with a demonstrated ability to coach, support, and develop staff.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities with professionalism and discretion.
• Proficiency with office technology and business systems.

Equal Opportunity Employer Statement

At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.

LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Our hiring practices reflect our core values ofrespect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.