Senior Exception Item & Fraud Resolution Specialist

Busey Bank; Leawood (KS); On-site; USD 71,635,000 - 91,693,000; Full time

Benefits offered by this job

401(k) matching

Profit sharing

Employee stock purchase plan

Medical, dental, vision

Company-paid life insurance

Long-term disability

Wellness incentives

Employee assistance program

Job summary

Busey Bank is seeking an Exception Item Specialist to provide operational support across Retail, Commercial, Treasury Management, and Wealth clients. With minimal oversight, you will deliver payment channel solutions, mitigate risk, and collaborate across departments to meet SLAs.

Responsibilities include processing NSF decisions, managing cash deposits, researching chargebacks, and preventing fraud. The role emphasizes accuracy, communication, and cross-functional teamwork.

Qualifications

• High School diploma required, college degree preferred.
• Minimum 3+ years banking experience in a research-oriented position with potential customer impact or management.
• Strong written and oral communication skills.
• Proficient with MS Excel and MS PowerPoint.

Responsibilities

• Understand loan policies to accurately make and process NSF decisions and customer correspondence.
• Commercial cash FED ordering and monitoring of automated deposits and cash vaults with vendor partners.
• Research and process and check chargebacks as needed.
• Reconcile various General Ledger Accounts to meet defined SLA.
• Process foreign check collection on a manual cash letter.
• Image, entry correction and balancing of deposit items.
• Look up Bank of First Deposit for return items.
• Conduct complex research, resolve requests timely, and process disposition of non-posted items for DDA, SAV, and LN.
• Identify fraudulent or forged items and notify Fraud Department with documentation.
• Process charged-off account recoveries and refund requests.
• Provide back up support as needed
• Analyze work processes and create efficiencies
• Create processes to prevent fraud
• Prepare procedures and training plans
• Partner with other lines of service
• Manage vendor relationships and service levels
• Represent department when manager unavailable and collaborate on issues

Skills

Excellent communication

Interpersonal relations

Critical thinking

Loss prevention

Mathematical proficiency

Research abilities

Team collaboration

Education

High School diploma or higher preferred

Tools

MS Excel

MS PowerPoint

Jack Henry Xperience

Job description

Busey Bank is seeking an Exception Item Specialist to provide operational support across Retail, Commercial, Treasury Management, and Wealth clients. With minimal oversight, you will deliver payment channel solutions, mitigate risk, and collaborate across departments to meet SLAs.

Responsibilities include processing NSF decisions, managing cash deposits, researching chargebacks, and preventing fraud. The role emphasizes accuracy, communication, and cross-functional teamwork.