Exception Item Processing Specialist III

Busey; Leawood (KS); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical benefits

Dental benefits

Vision benefits

Life insurance

Job summary

Busey is seeking an Exception Item Specialist to provide operational support across Retail, Commercial, Treasury Management, and Wealth clients. The role focuses on processing NSF decisions, deposits, and reconciliations while mitigating risk and improving processes.

Responsibilities include fraud prevention, chargeback handling, and ensuring SLA-driven performance. Requires banking experience and strong documentation skills within a regulated environment.

Qualifications

• Strong oral and written communication, organizational and listening skills.
• High School diploma required; college degree preferred.
• 3+ years banking experience in a research-oriented position with potential customer impact, or management experience.
• Ability to document and communicate issues and processes both orally and in writing.
• Experience with electronic funds transfer systems and bank accounting concepts is helpful.

Responsibilities

• Understand loan policies to accurately make and process NSF decisions, process customer correspondence.
• Commercial cash FED ordering and monitoring of deposits and cash vaults through vendor partners.
• Research and process chargebacks; reconcile various General Ledger Accounts to SLA.
• Identify fraudulent or forged items and assist investigations with documentation.
• Manage, report and ensure service levels of assigned processes and vendor relationships.

Skills

Communication skills

Organizational skills

Listening skills

Education

High school diploma

College degree preferred

Tools

MS Excel

MS PowerPoint

Jack Henry Xperience

Job description

Position Summary

The Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, Treasury Management, and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.

Duties & Responsibilities

• Understand loan policies to accurately make and process NSF decisions, process customer correspondence.
• Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey’s vendor partners.
• Research and process and check chargebacks as needed.
• Reconcile various General Ledger Accounts to meet defined SLA.
• Process foreign check collection on a manual cash letter.
• Image, entry correction and balancing of deposit items.
• Look up Bank of First Deposit for return items.
• Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN.
• Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary back up documentation, and assisting with investigations.
• Process charged-off account recoveries and refund requests.
• Provide back up support as needed
• Analyze work processes and create efficiencies
• Create processes to prevent fraud
• Prepare procedures and training plans
• Partner with other lines of service
• Responsible for managing, reporting and service level of assigned processes.
• Manage vendor relationships on assigned processes to ensure service levels are met and issues are reported and resolved timely.
• Represent department when department manager is not available, communicating as needed with Lines of Business and Management, working to collaborate on critical issues and solutions.

Education & Experience

Knowledge Of

• Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation E
• Extensive understanding of bank accounting and ability to perform higher math functions is required
• Strong oral and written communication, organizational, and listening skills.
• MS Office tools including expert knowledge of MS Excel, MS PowerPoint.
• Jack Henry Xperience system (preferred)

Ability To

• Interact effectively with others to establish and maintain smooth working relations. demonstrating excellent interpersonal relations
• Take more than normal care to mitigate rish and prevent loss to the Bank.
• Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a must
• Maintain confidentiality of customer and bank information
• Work independently and own customer issues start-to-finish
• Perform duties and make decisions under frequent time pressures
• Follow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessary
• Look beyond the obvious to resolve more difficult exception items.
• Maintain visual attention and mental concentration for extended periods of time

Education And Training

• Requires High School diploma, college degree preferred.
• Ability to document and communicate issues and processes both orally and in writing.
• Ability to research issues where there may not be precedents to assist in finding solutions.
• Requires 3 or more years banking experience in a research-oriented position with potential customer impact, or management experience.

Compensation And Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $25.00-32.00/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us.

Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts.

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance and long-term disability
• supplemental voluntary life insurance
• short-term and long-term disability
• wellness incentives and an employee assistance program
• pre-tax health savings accounts
• flexible spending accounts

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.