Senior Exception Items Specialist: Fraud & Reconciliation

Busey; Champaign (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance

Long-term disability

Supplemental voluntary life insurance

Short-term disability

Wellness incentives

Employee assistance program

Pre-tax health savings accounts

Flexible spending accounts

Job summary

Busey is seeking an Exception Item Specialist to support Retail, Commercial, Treasury Management, and Wealth clients with a focus on improving processes and mitigating risk. You will handle NSF decisions, deposits, and chargebacks, while ensuring accuracy and compliance across multiple accounts and systems.

Responsibilities include fraud detection, researching complex items, vendor coordination, and maintaining SLA-driven performance.

Qualifications

• Electronic funds transfer system automation capabilities and requirements to promote straight through processing.
• Extensive understanding of bank accounting and ability to perform higher math functions.
• Strong oral and written communication, organizational, and listening skills.

Responsibilities

• Handle NSF decisions and customer correspondence with minimal oversight.
• Commercial cash FED ordering and monitoring of automated deposits and cash vaults with vendor partners.
• Research, process, and check chargebacks as needed; reconcile GL accounts per SLA.
• Identify fraudulent or forged items and notify Fraud Department with documentation.
• Process charged-off recoveries and refunds; provide backup support and drive process improvements.

Skills

MS Excel

MS PowerPoint

EFT knowledge

Bank accounting

Education

HS diploma / college degree preferred

Tools

Jack Henry Xperience system

Job description

Busey is seeking an Exception Item Specialist to support Retail, Commercial, Treasury Management, and Wealth clients with a focus on improving processes and mitigating risk. You will handle NSF decisions, deposits, and chargebacks, while ensuring accuracy and compliance across multiple accounts and systems.

Responsibilities include fraud detection, researching complex items, vendor coordination, and maintaining SLA-driven performance.