Senior Exception Item & Fraud Risk Specialist

Busey; Leawood (KS); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical benefits

Dental benefits

Vision benefits

Life insurance

Job summary

Busey is seeking an Exception Item Specialist to provide operational support across Retail, Commercial, Treasury Management, and Wealth clients. The role focuses on processing NSF decisions, deposits, and reconciliations while mitigating risk and improving processes.

Responsibilities include fraud prevention, chargeback handling, and ensuring SLA-driven performance. Requires banking experience and strong documentation skills within a regulated environment.

Qualifications

• Strong oral and written communication, organizational and listening skills.
• High School diploma required; college degree preferred.
• 3+ years banking experience in a research-oriented position with potential customer impact, or management experience.
• Ability to document and communicate issues and processes both orally and in writing.
• Experience with electronic funds transfer systems and bank accounting concepts is helpful.

Responsibilities

• Understand loan policies to accurately make and process NSF decisions, process customer correspondence.
• Commercial cash FED ordering and monitoring of deposits and cash vaults through vendor partners.
• Research and process chargebacks; reconcile various General Ledger Accounts to SLA.
• Identify fraudulent or forged items and assist investigations with documentation.
• Manage, report and ensure service levels of assigned processes and vendor relationships.

Skills

Communication skills

Organizational skills

Listening skills

Education

High school diploma

College degree preferred

Tools

MS Excel

MS PowerPoint

Jack Henry Xperience

Job description

Busey is seeking an Exception Item Specialist to provide operational support across Retail, Commercial, Treasury Management, and Wealth clients. The role focuses on processing NSF decisions, deposits, and reconciliations while mitigating risk and improving processes.

Responsibilities include fraud prevention, chargeback handling, and ensuring SLA-driven performance. Requires banking experience and strong documentation skills within a regulated environment.