Senior Exception Item Specialist – EFT & Fraud Resolution

Busey Bank; Champaign (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Medical, dental, vision

Job summary

Busey Bank in Champaign, IL seeks an Exception Item Specialist to provide broad operational support across Retail, Commercial, Treasury Management, and Wealth clients. The role focuses on processing NSF decisions, research on complex items, and meeting SLA targets.

It emphasizes process improvement, fraud prevention, and cross‑department collaboration. Required proficiency with Excel and PowerPoint; experience with Jack Henry Xperience is a plus. On-site with a strong benefits package.

Qualifications

• Knowledge of electronic funds transfer system automation and NACHA/Reg E rules.
• Strong oral and written communication, organizational, and listening skills.
• MS Office tools including Excel and PowerPoint.

Responsibilities

• Understand loan policies to accurately make and process NSF decisions.
• Research, process, and check chargebacks as needed.
• Reconcile General Ledger Accounts to meet defined SLA.
• Process foreign check collections on manual cash letters.
• Identify fraudulent or forged items and notify Fraud Department.

Skills

MS Excel

MS PowerPoint

Interpersonal skills

Communication

Education

High School diploma

College degree preferred

Tools

Jack Henry Xperience

Job description

Busey Bank in Champaign, IL seeks an Exception Item Specialist to provide broad operational support across Retail, Commercial, Treasury Management, and Wealth clients. The role focuses on processing NSF decisions, research on complex items, and meeting SLA targets.

It emphasizes process improvement, fraud prevention, and cross‑department collaboration. Required proficiency with Excel and PowerPoint; experience with Jack Henry Xperience is a plus. On-site with a strong benefits package.