Senior Events Technology & Registration Leader

Acrisure; Grand Rapids (MI); On-site; USD 85,000 - 109,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Wellness program

Job summary

Acrisure is seeking a Sr. Specialist to support Global Events & Sponsorships with event technology, website build and registration oversight, and onsite operations.

You will manage Cvent, mobile apps, attendee data, and vendor coordination from planning through execution, ensuring accuracy and a seamless attendee experience. The role requires hands-on Cvent experience, project operations skills, and a collaborative approach to cross-functional teams, with travel up to 20% and a strong emphasis

Qualifications

• Hands-on experience with Cvent and OnArrival including event registration builds, platform administration, user support, reporting, and account maintenance.
• Experience in project management and/or operations, with strong organizational skills and the ability to support operational needs.
• Ability to manage event technology with a high degree of accuracy, organization, and follow-through.
• Excellent verbal and written communication skills with the ability to support attendees, internal stakeholders, vendors, venues, and event partners.
• Ability to manage multiple priorities in a fast-paced environment while producing accurate, high-quality work.
• Strong collaboration skills with the ability to work independently, take direction, and contribute effectively across teams.
• Proficient in Microsoft Office Suite; experience with Monday.com, Concur, Workday, HubSpot, TicketOS, or similar tools preferred.

Responsibilities

• Administer Cvent for Global Events including platform setup, templates, workflows, user access, reporting, sourcing settings, data integrity, and routine account maintenance.
• Serve as the primary Cvent power user, supporting Strategic Event Management Program (SEMP) adoption, training, troubleshooting, documentation, issue escalation, and ongoing system optimization.
• Build and manage registration websites, including attendee-facing content, registration paths, logic, testing, reporting, updates, and troubleshooting.
• Manage attendee workflows from invitation through post-event follow-up, including invite lists, RSVP tracking, attendee communications, surveys, reporting, and issue resolution.
• Build, configure, and support mobile event apps, ensuring agenda details, content, push notifications, and attendee tools are accurate and aligned to the event experience.
• Lead venue sourcing, RFP launches, and contract negotiation support, including stakeholder intake, property research, supplier outreach, proposal tracking, comparison summaries, and coordination through selection and contracting.
• Lead onsite registration support, including check-in, badge and material distribution, attendee troubleshooting, reporting, and day-of coordination with internal teams and vendors.
• Support Global Events operations, including team processes, documentation, reporting, administrative needs, and cross-functional coordination.
• Maintain project visibility through Monday.com and related tools, tracking timelines, deliverables, task ownership, approvals, and event workstreams.
• Support broader event planning as capacity allows, including logistics, vendor coordination, budget tracking, collateral, shipping, and onsite logistics.

Skills

Cvent

OnArrival

Project management

Organizational skills

Communication skills

Multitasking

Team collaboration

Microsoft Office Suite

Education

BA or BS degree

CMP preferred

Cvent certification preferred

Tools

Monday.com

Concur

Workday

HubSpot

TicketOS

Job description

Acrisure is seeking a Sr. Specialist to support Global Events & Sponsorships with event technology, website build and registration oversight, and onsite operations.

You will manage Cvent, mobile apps, attendee data, and vendor coordination from planning through execution, ensuring accuracy and a seamless attendee experience. The role requires hands-on Cvent experience, project operations skills, and a collaborative approach to cross-functional teams, with travel up to 20% and a strong emphasis