Sr Specialist, Events Technology

Acrisure; Grand Rapids (MI); On-site; USD 85,000 - 109,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Wellness program

Job summary

Acrisure is seeking a Sr. Specialist to support Global Events & Sponsorships with event technology, website build and registration oversight, and onsite operations.

You will manage Cvent, mobile apps, attendee data, and vendor coordination from planning through execution, ensuring accuracy and a seamless attendee experience. The role requires hands-on Cvent experience, project operations skills, and a collaborative approach to cross-functional teams, with travel up to 20% and a strong emphasis

Qualifications

• Hands-on experience with Cvent and OnArrival including event registration builds, platform administration, user support, reporting, and account maintenance.
• Experience in project management and/or operations, with strong organizational skills and the ability to support operational needs.
• Ability to manage event technology with a high degree of accuracy, organization, and follow-through.
• Excellent verbal and written communication skills with the ability to support attendees, internal stakeholders, vendors, venues, and event partners.
• Ability to manage multiple priorities in a fast-paced environment while producing accurate, high-quality work.
• Strong collaboration skills with the ability to work independently, take direction, and contribute effectively across teams.
• Proficient in Microsoft Office Suite; experience with Monday.com, Concur, Workday, HubSpot, TicketOS, or similar tools preferred.

Responsibilities

• Administer Cvent for Global Events including platform setup, templates, workflows, user access, reporting, sourcing settings, data integrity, and routine account maintenance.
• Serve as the primary Cvent power user, supporting Strategic Event Management Program (SEMP) adoption, training, troubleshooting, documentation, issue escalation, and ongoing system optimization.
• Build and manage registration websites, including attendee-facing content, registration paths, logic, testing, reporting, updates, and troubleshooting.
• Manage attendee workflows from invitation through post-event follow-up, including invite lists, RSVP tracking, attendee communications, surveys, reporting, and issue resolution.
• Build, configure, and support mobile event apps, ensuring agenda details, content, push notifications, and attendee tools are accurate and aligned to the event experience.
• Lead venue sourcing, RFP launches, and contract negotiation support, including stakeholder intake, property research, supplier outreach, proposal tracking, comparison summaries, and coordination through selection and contracting.
• Lead onsite registration support, including check-in, badge and material distribution, attendee troubleshooting, reporting, and day-of coordination with internal teams and vendors.
• Support Global Events operations, including team processes, documentation, reporting, administrative needs, and cross-functional coordination.
• Maintain project visibility through Monday.com and related tools, tracking timelines, deliverables, task ownership, approvals, and event workstreams.
• Support broader event planning as capacity allows, including logistics, vendor coordination, budget tracking, collateral, shipping, and onsite logistics.

Skills

Cvent

OnArrival

Project management

Organizational skills

Communication skills

Multitasking

Team collaboration

Microsoft Office Suite

Education

BA or BS degree

CMP preferred

Cvent certification preferred

Tools

Monday.com

Concur

Workday

HubSpot

TicketOS

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

Job Description

About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary

The Sr. Specialist will support the Acrisure Global Events & Sponsorships Team with a primary focus on event technology (Cvent), website build and registration oversight, mobile app management, attendee data and management, and onsite registration operations. This role will also lead venue sourcing, RFP launches, and contract negotiations, including stakeholder intake, property research, proposal tracking, and coordination through selection. In addition, the Sr. Specialist will support Global Events & Sponsorships operations and assist with broader event planning and administration as capacity allows. To be successful, the individual must be highly organized, detail-oriented, comfortable managing multiple event workstreams, and able to prioritize competing deadlines with minimal supervision.

Responsibilities

• Administer Cvent for Global Events including platform setup, templates, workflows, user access, reporting, sourcing settings, data integrity, and routine account maintenance.
• Serve as the primary Cvent power user, supporting Strategic Event Management Program (SEMP) adoption, training, troubleshooting, documentation, issue escalation, and ongoing system optimization.
• Build and manage registration websites, including attendee-facing content, registration paths, logic, testing, reporting, updates, and troubleshooting.
• Manage attendee workflows from invitation through post-event follow-up, including invite lists, RSVP tracking, attendee communications, surveys, reporting, and issue resolution.
• Build, configure, and support mobile event apps, ensuring agenda details, content, push notifications, and attendee tools are accurate and aligned to the event experience.
• Lead venue sourcing, RFP launches, and contract negotiation support, including stakeholder intake, property research, supplier outreach, proposal tracking, comparison summaries, and coordination through selection and contracting.
• Lead onsite registration support, including check-in, badge and material distribution, attendee troubleshooting, reporting, and day-of coordination with internal teams and vendors.
• Support Global Events operations, including team processes, documentation, reporting, administrative needs, and cross-functional coordination.
• Maintain project visibility through Monday.com and related tools, tracking timelines, deliverables, task ownership, approvals, and event workstreams.
• Support broader event planning as capacity allows, including logistics, vendor coordination, budget tracking, collateral, shipping, and onsite logistics.
• Additional M&E duties as assigned

Requirements

• Hands-on experience with Cvent and OnArrival required, including event registration builds, platform administration, user support, reporting, and account maintenance.
• Experience in project management and/or operations, with strong organizational skills and the ability to support operational needs.
• Ability to manage event technology with a high degree of accuracy, organization, and follow-through.
• Excellent verbal and written communication skills with the ability to support attendees, internal stakeholders, vendors, venues, and event partners.
• Ability to manage multiple priorities in a fast-paced environment while producing accurate, high-quality work.
• Strong collaboration skills with the ability to work independently, take direction, and contribute effectively across teams.
• Proficient in Microsoft Office Suite; experience with Monday.com, Concur, Workday, HubSpot, TicketOS, or similar tools preferred.

Education/Experience

• BA or BS degree or equivalent experience
• 3+ years of experience supporting corporate meetings, events, registration operations, event technology, venue sourcing, RFP processes, and/or event operations
• 2+ years of hands-on Cvent experience, including registration website builds, attendee management, reporting, and event app support.
• CMP (Certified Meeting Professional) preferred
• Cvent certification preferred

Physical Requirements

• Must be able to lift and move boxes and event supply items in upwards of 25 pounds
• When onsite for events, the ability to be on your feet for extended periods of time

Travel

• Travel required up to 20%.Travel by air and car to meeting & event locations (hotels, restaurants, private venues, etc.) At times travel will include nights and/or weekends, and could conflict with holidays

Pay Details

The base compensation range for this position is $84,490 - $109,340. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• ... and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents

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