Event Technology Project Manager - Event Registration Technology

Direct Travel, Inc.; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Direct Travel, Inc. is seeking an Event Technology Project Manager to lead registration technology programs using Cvent across in-person and virtual events. You will coordinate with clients, planners, and internal teams to translate requirements into scalable registration experiences and attendee hubs.

This role requires hands-on testing, on-site support when needed, and the ability to educate clients on available features while ensuring alignment with program goals.

Qualifications

• Experience managing event technology projects using Cvent.
• Ability to translate client requirements into effective registration solutions.
• Comfort training clients on platform capabilities and best practices.

Responsibilities

• Participates in client planning calls and technology discussions.
• Translates program requirements into registration solutions using Cvent.
• Configures and manages Cvent registration paths, items, sessions, fees, and emails.
• Builds and manages Cvent Attendee Hub experiences and agendas.
• Tests and QA registration websites and attendee experiences before launch.
• Provides on-site technology services when required and supports events as needed.
• Trains end users on Cvent and other approved platforms; shares best practices.

Tools

Cvent

Job description

Event Technology Project Manager - Event Registration Technology

#LE21-2463

Remote, United States

Virtual or In Office

In Office

Job Description

POSITION IS REMOTE

POSITION IS REMOTE/HYBRID/IN OFFICE

Effectively Manage the Client

• Participates in ongoing client planning calls and technology discussions.
• Identifies and understands client interests, issues, expectations, and priorities.
• Partners with clients and internal teams to translate program requirements into effective technology solutions.
• Acknowledges and escalates client and attendee concerns as appropriate.
• Adheres to Creative Group policies regarding appropriate and professional client interaction.
• Abides by the local laws and culture of the designated program venue.
• Provides technology recommendations based on experience, platform capabilities, and best practices.
• Educates clients on available Cvent functionality and recommends solutions that support their program goals.
• Builds and manages event registration websites using Cvent.
• Configures Cvent registration, including registration paths, admission items, session groups, registration questions, fees, confirmation emails, and other event specific functionality.
• Builds and manages Cvent Attendee Hub experiences, including agendas, sessions, content, attendee experiences, and other applicable features.
• Configures Cvent features and functionality based on client requirements and program needs.
• Supports the full technology lifecycle from initial discovery and planning through build, testing, launch, and post event support.
• Partners with the Program Manager and Program Specialist/Registration Managers during client discovery meetings to translate specific needs into technology requirements.
• Liaisons with the internal Technology Services department for technology support and troubleshooting.
• Leverages working knowledge of Cvent capabilities and other approved technology platforms to make successful recommendations to clients and internal teams.
• Conducts thorough testing and quality assurance of registration websites, attendee experiences, communications, and other technology components prior to launch.
• Identifies opportunities to leverage Cvent functionality to improve the attendee experience and increase efficiency for clients and internal teams.
• Provides technical support and troubleshooting assistance to Program Specialists and Registration Managers throughout the planning and execution of programs.
• Supports other event technology solutions, including surveys, communications, reporting, and other approved platforms as needed.

Internal Communications Management

• Leverages experience and creative thinking to identify opportunities for increased process efficiency.
• Shares Cvent strategies, best practices, and technology updates with colleagues.
• Collaborates with internal teams to develop and improve processes, documentation, and standard operating procedures.
• Serves as a resource for questions related to Cvent functionality and event technology best practices.
• Stays current on new Cvent features and capabilities and identifies opportunities to incorporate them into team processes and client solutions.

On Site Services

• Provides on site technology services when required for complex programs.
• Provides technology support during events as needed.
• Travels on site when training opportunities or program requirements are identified and approved by management.

Other Duties

• Trains end users on Cvent and other approved technology platforms.
• Ensures staff are set up correctly and understand how to use technology systems as they relate to their job function.
• Provides guidance on new features and functionality as they become available.
• Provides refresher training and ongoing support as needed.Performs other technology related duties and responsibilities as assigned.

Position Type

Full-time

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