Senior Events & Guest Experience Lead

CBRE Group, Inc.; Beaverton (OR); In loco; USD 52.000 - 66.000; Tempo pieno

Descrizione del lavoro

CBRE Group, Inc. is seeking a Senior Events Coordinator in Beaverton to support the Events team with world-class hospitality for employees and clients. You will lead guest services, coordinate meetings, and help ensure a seamless event experience from arrival to wrap-up.

The role emphasizes frontline coordination, vendor communication, and maintaining a welcoming, secure environment consistent with CBRE RISE values. On-site collaboration with facilities and security teams is expected.

Mansioni

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to the event team as needed.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Provide support for meetings and events as needed.
• Work with clients, vendors, and team members to coordinate guest services. This includes arrival experience, transportation, signage, displays, special needs requirements, printing, and event security.
• Create a hospitable environment for attendees, event owners, and vendors on the day of the event.
• Assist with conference room turnover and midday room refresh as needed. Take direction from senior team members.
• Respond to event activities such as gathering event supplies, equipment needs, food & beverage services, facility security, etc.
• Organize and track/inventory event supplies as needed and alert Team when new orders are required.
• Escalate potential issues and concerns as appropriate.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact own team and other teams whose work activities are closely related.
• Deliver own output by following defined procedures and processes under close supervision and guidance.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Descrizione del lavoro

CBRE Group, Inc. is seeking a Senior Events Coordinator in Beaverton to support the Events team with world-class hospitality for employees and clients. You will lead guest services, coordinate meetings, and help ensure a seamless event experience from arrival to wrap-up.

The role emphasizes frontline coordination, vendor communication, and maintaining a welcoming, secure environment consistent with CBRE RISE values. On-site collaboration with facilities and security teams is expected.