Senior Event Tech Lead: AV Mastery & Team Mentor

Encore; Vail (CO); On-site; USD 78,523,000 - 95,054,000; Full time

Job summary

Encore seeks a Sr. Technical Lead in Colorado to bridge technical leadership and field operations for hotel/convention center events.

You will operate and supervise advanced audiovisual equipment, oversee pre/during/post event activities, and ensure safety and security of gear. This role emphasizes customer service, team mentorship, and collaboration with clients and internal teams to deliver flawless events.

Qualifications

• Bachelor’s Degree preferred; 2+ years field experience required.
• 2–3 years customer service or hospitality experience preferred.
• Internal/External training and certifications must be met per Encore requirements.

Responsibilities

• Operate, troubleshoot, and breakdown advanced audiovisual equipment.
• Provide excellent customer service and build client relationships.
• Mentor and coach technical, sales, and operations staff.

Skills

Customer service

Leadership

Communication

Team collaboration

On-site operations

Education

Bachelor’s Degree preferred

Tools

AV equipment

Job description

Encore seeks a Sr. Technical Lead in Colorado to bridge technical leadership and field operations for hotel/convention center events.

You will operate and supervise advanced audiovisual equipment, oversee pre/during/post event activities, and ensure safety and security of gear. This role emphasizes customer service, team mentorship, and collaboration with clients and internal teams to deliver flawless events.