Senior Event Tech & Data Lead (Hybrid NY)

First Global Management Services, Inc.; New York (NY); Hybrid; USD 86,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401 (k)

Five Flexible Spending Accounts

Generous Paid Time Off

Employee Assistance Program

Life, Disability & Pet Coverages

Wellness Stipend

Mobile Phone Allowance

Headspace / Teladoc / Maven access

Aura Identity Theft Protection

Discretionary Bonus Structure

Global Opportunities

Job summary

FIRST is seeking an Event Technology Manager to help clients navigate registration websites and new platforms, and to manage event data with advanced Excel reporting. You will coordinate with the events delivery team to implement, build, and support technology platforms for conferences and meetings.

Requirements include advanced Excel skills and experience with registration platforms (Cvent, Splash, Aventri, Eventbrite, and Others).

Qualifications

• 5+ years of experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology
• Advanced proficiency in Microsoft Office, with a focus on Excel
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

Responsibilities

• Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
• Troubleshoot technical issues
• Manage client communications such as save-the-dates, invitations, registration, confirmations, etc.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics, production, and implementation
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Support with the registration desk flow design and set up, including onsite support throughout the event as needed
• Lead contact for attendee management and technology vendors including pre-event and during execution
• Create and distribute post event client surveys
• Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure smooth transition between team members if necessary
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc.
• Provide the client with cost savings / value adds whenever possible
• Track and maintain time spent to projects to accurately reflect the work being done
• Assist with the training of new joiners and mentoring existing team members
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

Job description

FIRST is seeking an Event Technology Manager to help clients navigate registration websites and new platforms, and to manage event data with advanced Excel reporting. You will coordinate with the events delivery team to implement, build, and support technology platforms for conferences and meetings.

Requirements include advanced Excel skills and experience with registration platforms (Cvent, Splash, Aventri, Eventbrite, and Others).