Senior Event Operations Lead

American Express Global Business Travel; Annapolis (MD); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusion groups

Job summary

American Express Global Business Travel is seeking a seasoned leader to manage large corporate meetings and events. You will head the program team, own budgets, and serve as the client’s daily delivery contact from planning kickoff to onsite execution.

You’ll oversee registration, housing, communications, vendor governance, and post-program debriefs across an annual calendar, ensuring value at renewal and strong stakeholder alignment.

Qualifications

• Eight+ years delivering large corporate meetings and events.
• Three+ years leading a team of meeting professionals.
• Experience on a dedicated account team under a client SOW.
• Ownership of multimillion-dollar program budgets with forecasts.

Responsibilities

• Lead the dedicated account program team across planning and execution.
• Own delivery from kickoff through onsite execution and close.
• Serve as the client’s primary delivery contact and reporting lead.
• Manage program budgets, forecasts, and reconciliations.
• Maintain master timelines and milestone tracking in Smartsheet.
• Oversee registration, housing, attendee communications, and data integrity in Cvent.
• Lead supplier and venue management across hotels and partners.
• Lead onsite delivery for major programs and staffing plans.
• Ensure documentation standards and post-program debriefs.
• Collaborate on account planning, scope management, and resourcing.

Skills

People leadership

Executive presence

Written communication

Client relationship

Education

CMP or CMM certification

Tools

Cvent

Smartsheet

Job description

American Express Global Business Travel is seeking a seasoned leader to manage large corporate meetings and events. You will head the program team, own budgets, and serve as the client’s daily delivery contact from planning kickoff to onsite execution.

You’ll oversee registration, housing, communications, vendor governance, and post-program debriefs across an annual calendar, ensuring value at renewal and strong stakeholder alignment.