Head of Global Event Operations

American Express Global Business Travel; Trenton (NJ); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform

Inclusion groups

Job summary

American Express Global Business Travel is seeking a Senior Program Manager to lead the dedicated event operations team across major conferences in the United States. You will own end-to-end delivery from kickoff to onsite execution, manage master timelines, and ensure client satisfaction with detailed planning and reporting.

Responsibilities include budgeting, vendor management, and data governance in the Cvent platform, plus leadership of meeting professionals and cross-functional teams for

Qualifications

• Eight or more years delivering large corporate meetings and events.
• Experience on a dedicated account team operating under a client statement of work.
• Ownership of multimillion dollar program budgets with accurate forecasts and reconciliations.
• Delivery of large conferences with thousands of attendees in a multiprogram annual calendar.
• Advanced proficiency in Cvent, including builds, reporting, and integrations.
• Working knowledge of Smartsheet or equivalent project tracking tool.
• Executive client presence for planning meetings and updates.
• People leadership to develop managers and coordinators.
• Precise written communications for status reports and logs.
• CMP or CMM preferred; hotel/DMC/production partner experience seen as a plus.

Responsibilities

• Lead the dedicated account program team, including Sr Meeting Managers, Meeting Managers, and Coordinators.
• Own delivery from planning kickoff through onsite execution and close, including the flagship conference.
• Serve as the client's primary delivery contact day to day with planning cadences and status updates.
• Own program budgets from estimate through reconciliation, including forecasts and reporting.
• Manage master timelines and milestones in Smartsheet and ensure on-time delivery.
• Oversee registration, housing, attendee communications, and data privacy in the client's Cvent instance.
• Lead supplier and venue management, from sourcing to contract compliance and onsite performance.
• Direct onsite delivery for major programs with staffing plans and run of show ownership.
• Document planning files, decision logs, and post-debriefs for renewals.
• Collaborate with Head of Event Operations on planning, scope, and resourcing.

Skills

Team leadership

Budget management

Cvent

Smartsheet

Client communication

Onsite event execution

Forecasting

Project management

Tools

Cvent

Smartsheet

Job description

American Express Global Business Travel is seeking a Senior Program Manager to lead the dedicated event operations team across major conferences in the United States. You will own end-to-end delivery from kickoff to onsite execution, manage master timelines, and ensure client satisfaction with detailed planning and reporting.

Responsibilities include budgeting, vendor management, and data governance in the Cvent platform, plus leadership of meeting professionals and cross-functional teams for