Senior Event Experience Lead - White-Glove & Travel

Emerald Holding; Rye (NH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Unlimited vacation

401(k) match

Medical/dental/vision coverage

Flexible working locations

Toastmasters development

Job summary

Forge is seeking an Event Experience Executive to support supplier companies and attendees through planning, logistics and onsite experience, collaborating with internal teams to deliver a customized and white-glove customer journey. The role requires 2+ years of project management or customer service experience, strong Microsoft 365 and Salesforce skills, and excellent communication.

Travel for events is expected; Forge offers generous benefits including unlimited vacation and a 401(k) matching

Qualifications

• 2+ years in project management or customer service.
• Strong project management skills and ability to meet deadlines.
• Proficient in Microsoft 365 including Excel, Outlook, Teams and Salesforce.
• Excellent communication and organizational skills.

Responsibilities

• Support Supplier Companies and attendees in planning, logistics, and onsite experience.
• Meet or exceed Supplier satisfaction goals.
• Pre-Event, on-site, post-Event customer management and support.
• Manage Event schedule logistics.
• Maintain data in tracking documents and CRM databases for Event deliverables.
• Coordinate with internal teams and vendors to ensure seamless service.

Skills

Project management

Customer service

Communication skills

Organizational skills

Multi-tasking

Tools

Microsoft 365

Salesforce

Job description

Forge is seeking an Event Experience Executive to support supplier companies and attendees through planning, logistics and onsite experience, collaborating with internal teams to deliver a customized and white-glove customer journey. The role requires 2+ years of project management or customer service experience, strong Microsoft 365 and Salesforce skills, and excellent communication.

Travel for events is expected; Forge offers generous benefits including unlimited vacation and a 401(k) matching