Event Experience Executive, CPMG

Emerald; Rye (NH); Presencial; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation (exempt)

401(k) with company match

Medical/dental/vision coverage

Professional development programs

Descripción de la vacante

Forge’s Connecting Point Marketing Group, a seacoast-based events company, seeks an experienced events coordinator. You will support suppliers, coordinate onsite activities, and ensure data accuracy across CRM systems while collaborating with sales, marketing, and event teams.

Travel is required for events; you’ll help prepare attendees, manage schedules, and drive successful outcomes for multiple events annually.

Formación

• 2+ years of Project Management/Customer Service experience.
• Strong project management skills and ability to meet deadlines.
• Proficient with Microsoft 365 and Salesforce (or similar CRM).
• Excellent communication, problem solving and organizational skills.

Responsabilidades

• Responsible for Supplier support for assigned Events (3–4/year) with white-glove service onsite.
• Meet or exceed Supplier satisfaction goals.
• Maintain accurate data in tracking documents and CRM databases.
• Develop customized schedules for each attending Supplier using scheduling tools.
• Generate reports and advise team on status to create opportunities.
• Onsite contract staff management and vendor liaison during events.
• Collaborate with cross-functional teams and support Event Experience colleagues.

Conocimientos

Project management

CRM Salesforce

Microsoft 365

Communication skills

Multi-tasking

Problem solving

Herramientas

Salesforce (CRM)

Office 365 apps

Descripción del empleo

Your key responsibilities will include

• Responsible for Supplier support for assigned Events (minimum of 3 to 4 per year) .Providing white glove service to Suppliers and ensuring they are prepared and set up for success onsite.
• Meet or exceed Supplier satisfaction goals.
• Conduit to the internal Connecting Point team on our attending Supplier audience deliverables.
• Responsible for maintaining accurate data in tracking documents and CRM databases for Event deliverables.
• Provide input to Supplier Event Materials/Marketing Collateral.
• Drive/manage Event team meetings pre and post Event.
• Work collaboratively with cross functional teams. Provide support, backup and help to your Event Experience team-mates as time allows. Participation in marketing projects, confirming/updating attendee details, and managing the SalesForce & Hubspot data bases. Responsibilities that provide current current sales and recruiting data.
• Develop an understanding of the industry and suppliers you are working with. (This will come with time.)
• Create and manage customized schedules for each attending Supplier through the use of proprietary software, Team input and scheduling software tools.
• Generate reports and become familiarized with the details to recognize a customer’s success. Advise team members on the status after reviewing the data and work on generating more opportunities when counts are low.
• On site contract internal and external staff management and support.
• Liaise with vendors, partners, attendees, and stakeholders during the event planning process, while at the Event, and Post Event, to ensure everything is in order and in place in a timely manner.
• Support and provide guidance when needed to other EEE team members through their cycle in their Event.
• Provide support to maintain the inventory of materials needed for Events.
• Responsible for making decisions and taking action when needed at Events. Employing experience, good judgement and knowledge of how similar incidents were addressed. Conforming to CPMG’s and Forge’s value of providing seamless customer service and support. Going beyond to make our customer’s experience memorable so they choose to return in the future.

As a qualified candidate, you will have:

• 2+ years of Project Management/Customer Service Experience/Related Field. Knowledge or experience with our model is beneficial.
• Strong project management skills, ability to work independently and consistently meet or exceed deliverable dates.
• Thorough working knowledge of Microsoft 365 including Office, Excel, Outlook, Teams and Salesforce (or another CRM).
• The ability to work in a fast-paced, dynamic environment.
• Excellent communication, problem solving, conflict resolution and organizational skills.
• The ability to multi-task is a must.
• Strong communication skills – both verbally and written.
• An enthusiastic and outgoing personality with excellent people, telephone and computer skills.
• Be nice, have integrity, be committed to excellence, and be fun!
• Travel required – in addition to your 4 Events, coordinate with manager to attend other Events as backup and assist teams especially at larger Events.

About Forge

At Forge, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.

COMPENSATION & BENEFITS

Target Compensation: $60,000

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.

About Forge

Forge’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.forgelive.com.

Connecting Point Marketing Group, a part of Forge is a seacoast-based meeting/events marketing company. The purpose of our business is to build communities by connecting buying Executives and corporate Suppliers to build relationships and business partnerships for a variety of industries. We produce unique Events as they are high touch, personalized and formatted with focused meetings created around mutual interests and an entire agenda designed to maximize building business relationships.