Event Experience Executive, CPMG

Emerald Holding; Rye (NH); Presencial; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation

401(k) match

Medical/dental/vision coverage

Flexible working locations

Toastmasters development

Descripción de la vacante

Forge is seeking an Event Experience Executive to support supplier companies and attendees through planning, logistics and onsite experience, collaborating with internal teams to deliver a customized and white-glove customer journey. The role requires 2+ years of project management or customer service experience, strong Microsoft 365 and Salesforce skills, and excellent communication.

Travel for events is expected; Forge offers generous benefits including unlimited vacation and a 401(k) matching

Formación

• 2+ years in project management or customer service.
• Strong project management skills and ability to meet deadlines.
• Proficient in Microsoft 365 including Excel, Outlook, Teams and Salesforce.
• Excellent communication and organizational skills.

Responsabilidades

• Support Supplier Companies and attendees in planning, logistics, and onsite experience.
• Meet or exceed Supplier satisfaction goals.
• Pre-Event, on-site, post-Event customer management and support.
• Manage Event schedule logistics.
• Maintain data in tracking documents and CRM databases for Event deliverables.
• Coordinate with internal teams and vendors to ensure seamless service.

Conocimientos

Project management

Customer service

Communication skills

Organizational skills

Multi-tasking

Herramientas

Microsoft 365

Salesforce

Descripción del empleo

About Forge

Forge’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.forgelive.com.

Connecting Point Marketing Group, a part of Forge is a seacoast-based meeting/events marketing company. The purpose of our business is to build communities by connecting buying Executives and corporate Suppliers to build relationships and business partnerships for a variety of industries. We produce unique Events as they are high touch, personalized and formatted with focused meetings created around mutual interests and an entire agenda designed to maximize building business relationships.

As an Event Experience Executive you will be responsible for supporting attending Supplier Companies and their attendees as it relates to the planning, logistics and onsite Event Experience. You will work closely with internal teams to piece together all aspects of the Event for the most productive, customized and white glove Supplier experience. This role is deadline driven.

Your key responsibilities will include

• Responsible for Supplier support for assigned Events (minimum of 3 to 4 per year). Providing white glove service to Suppliers and ensuring they are prepared and set up for success onsite.
• Meet or exceed Supplier satisfaction goals.
• Pre-Event, on-site, post-Event customer management & support.
• Manage Event schedule logistics.
• Conduit to the internal Connecting Point team on our attending Supplier audience deliverables.
• Responsible for maintaining accurate data in tracking documents and CRM databases for Event deliverables.
• Provide input to Supplier Event Materials/Marketing Collateral.
• Drive/manage Event team meetings pre and post Event.
• Work collaboratively with cross functional teams. Provide support, backup and help to your Event Experience team-mates as time allows. Participation in marketing projects, confirming/updating attendee details, and managing the SalesForce & Hubspot data bases. Responsibilities that provide current current sales and recruiting data.
• Develop an understanding of the industry and suppliers you are working with. (This will come with time.)
• Create and manage customized schedules for each attending Supplier through the use of proprietary software, Team input and scheduling software tools.
• Generate reports and become familiarized with the details to recognize a customer’s success. Advise team members on the status after reviewing the data and work on generating more opportunities when counts are low.
• On site contract internal and external staff management and support.
• Liaise with vendors, partners, attendees, and stakeholders during the event planning process, while at the Event, and Post Event, to ensure everything is in order and in place in a timely manner.
• Support and provide guidance when needed to other EEE team members through their cycle in their Event.
• Provide support to maintain the inventory of materials needed for Events.
• Responsible for making decisions and taking action when needed at Events. Employing experience, good judgement and knowledge of how similar incidents were addressed. Conforming to CPMG’s and Forge’s value of providing seamless customer service and support. Going beyond to make our customer’s experience memorable so they choose to return in the future.

As a qualified candidate, you will have:

• 2+ years of Project Management/Customer Service Experience/Related Field. Knowledge or experience with our model is beneficial.
• Strong project management skills, ability to work independently and consistently meet or exceed deliverable dates.
• Thorough working knowledge of Microsoft 365 including Office, Excel, Outlook, Teams and Salesforce (or another CRM).
• The ability to work in a fast-paced, dynamic environment.
• Excellent communication, problem solving, conflict resolution and organizational skills.
• The ability to multi-task is a must.
• Strong communication skills – both verbally and written.
• An enthusiastic and outgoing personality with excellent people, telephone and computer skills.
• Be nice, have integrity, be committed to excellence, and be fun!
• Travel required – in addition to your 4 Events, coordinate with manager to attend other Events as backup and assist teams especially at larger Events.

About Forge

At Forge, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.

COMPENSATION & BENEFITS

Target Compensation: $60,000

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at [e-mail].