Senior EUC/AV Desktop Engineer - VIP Support

Brillio 2; Piscataway Township (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Brillio is seeking a Desktop Engineer (AV/VIP Support) to provide on-site and remote end-user computing support in Bridgewater, NJ. You will manage deskside service, AV rooms, device lifecycle, and joiner/mover/leaver activities for premium users.

You’ll work with Windows 10/11, macOS, M365, ServiceNow, Intune, and AV systems to keep devices updated, secure, and fully functional for executives and teams.

Qualifications

• 5–7 years of deskside/EUC or field support experience.
• Experience with Windows 10/11, basic macOS, mobile devices, Microsoft 365, ServiceNow, Intune, imaging, and deployment.
• Experience with printers, peripherals, docking stations, AV rooms, Teams Rooms, Zoom Rooms, Crestron, Logitech, and related collaboration technologies.
• Strong customer service, VIP support, communication, documentation, troubleshooting, and time management skills.

Responsibilities

• Provide deskside support for Windows/macOS devices, peripherals, printers, mobile devices, and Microsoft 365.
• Troubleshoot incidents, fulfill service requests, support VIP users, and maintain ServiceNow updates.
• Coordinate with remote teams, IT staff, vendors, and the Tech Lead for escalations and dispatch support.
• Support remote diagnosis, software installation, patch verification, Intune actions, and ticket closure.
• Build, image, enroll, deploy, refresh, recover, and decommission end-user devices.
• Maintain asset tagging, CMDB updates, reconciliation, and disposal support.
• Prepare devices for joiners, movers, and update asset records.
• Perform meeting room readiness, troubleshoot Teams/Zoom Rooms, AV devices, displays, cameras, and control panels.
• Track assets, update CMDB records, support inventory validation, audits, and reporting.
• Follow ITIL-aligned processes, meet SLA expectations, and contribute to knowledge articles and service improvements.

Skills

Deskside support

EUC/End-user computing

VIP customer service

Microsoft 365

ServiceNow

Intune

Imaging & deployment

Teams/Zoom Rooms

AV equipment

Tools

Windows 10/11

macOS

Printers & peripherals

Crestron

Logitech

AV devices

CMDB

Microsoft 365

ServiceNow

Intune

Job description

Brillio is seeking a Desktop Engineer (AV/VIP Support) to provide on-site and remote end-user computing support in Bridgewater, NJ. You will manage deskside service, AV rooms, device lifecycle, and joiner/mover/leaver activities for premium users.

You’ll work with Windows 10/11, macOS, M365, ServiceNow, Intune, and AV systems to keep devices updated, secure, and fully functional for executives and teams.