Onsite AV & IT Support Specialist

UnifiedCommunications; Bridgewater (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

A leading tech company in Bridgewater is seeking an Onsite AV & IT Support Specialist to manage conference room technologies and provide IT service desk support. You will own approximately 25 Microsoft Teams Rooms and coordinate remote support for additional locations. The role includes troubleshooting audio-visual issues and supporting executive meetings, along with handling general IT queries. Competitive benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• Minimum 2 years of experience with MTR hardware.
• Minimum 2 years of experience in a corporate enterprise environment.

Responsibilities

• End-to-end ownership of ~25 Microsoft Teams Rooms at HQ plus remote support.
• Proactive health and maintenance checks.
• Troubleshoot audio, video, and authentication issues.
• Support high-priority executive meetings.
• Manage Jira ticket for incidents.
• Maintain room health logs and report status weekly to UC account manager.
• Triage and resolve general IT issues on the service desk and assist with AD/Entra ID tasks.

Skills

MTR Hardware

Corporate Enterprise Environment

Job description

Overview

Title: Onsite AV & IT Support Specialist

Reports to: VP & Chief Device Strategist

Core Values:

• Leadership – Lead with transparency, courage and heart
• Agile – Be agile, flexible, and disciplined
• Innovation – Evolve faster than technology
• Curiosity – Explore, learn and share every day
• Excellence – Deliver amazing customer experiences
• Relationship – Build strong, lasting relationships

Role Overview

The Onsite AV & IT Support Specialist will serve as the primary owner of conference room technology at a global brand's Bridgewater, NJ headquarters. Approximately 25 Microsoft Teams Rooms are in scope at the NJ site, with remote coordination responsibility for 50+ rooms at various global locations. The role also includes IT service desk support for general end-user desktop issues as time permits.

Responsibilities

Primary Responsibilities — Conference Room Ownership (~70–80%)

• End-to-end ownership of ~25 Microsoft Teams Rooms at Bridgewater, NJ HQ plus remote support for rooms at remote locations.
• Proactive health and maintenance checks
• Troubleshoot and resolve audio, video, display, Teams Room hardware, software issue and authentication issues
• White-glove executive meeting support - pre-meeting setup, in-room presence for C-suite and high-priority meetings, post-meeting reset and documentation
• Remote support coordination for global office locations
• Jira ticket management — log, track, and close all incidents; escalate complex issues to UC's remote engineering team
• Maintain a room health log and participate in weekly status reporting to UC account manager

Secondary Responsibilities — IT Service Desk (~20–30%)

• Jira ticket triage and resolution for general IT issues
• Active Directory / Microsoft Entra ID - password resets, account provisioning, basic access management
• Wi-Fi and basic network connectivity troubleshooting
• Microsoft Teams and Zoom end-user support
• Mac support when needed (bonus capability)

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Qualifications

• MTR Hardware: 2 years (Required)
• Corporate Enterprise Environment: 2 years (Required)