Senior Escrow Operations & Analytics Specialist

NBMBAA; Scranton (Lackawanna County); On-site; USD 65,000 - 86,000; Full time

Job summary

Bank of America is seeking a Senior Operations Analyst to analyze day-to-day issues within the Escrow Management Service (EMS) and provide timely resolutions. The role involves using the EMR Mainframe and multiple bank systems to support client inquiries and processing, with a focus on accuracy and compliance.

The Senior Operations Analyst will serve as the first point of contact for clients and internal partners, perform data entry for sub-account setups and disbursements, and assist with

Qualifications

• 2 to 4 years of experience in banking or treasury management services.
• Proficient with Mainframe, ImageView, Wire Inquiry, GFS, OBA and AVAYA systems.
• Some working knowledge of tax forms (1099s / 1042s).
• Intermediate proficiency in written and verbal communications.
• Analytical, problem-solving and decision-making skills.
• Self-motivated; able to work unsupervised.

Responsibilities

• Analyze day-to-day issues and provide resolution for a banking unit.
• Support EMS client sub-account reporting processing and validation using EMR Mainframe and related systems.
• Serve as the first point of contact for client and internal inquiries via email or phone; review and resolve inquiries.
• Perform data entry for EMS sub-account set ups, maintenance, and disbursements; conduct research as needed.
• Support risk and compliance tasks including IRS forms W-9/W-8 and OFAC compliance; assist internal audits.

Skills

Mainframe experience

ImageView

Wire Inquiry

GFS

OBA

AVAYA

Written & verbal comms

Tools

Excel

Job description

Bank of America is seeking a Senior Operations Analyst to analyze day-to-day issues within the Escrow Management Service (EMS) and provide timely resolutions. The role involves using the EMR Mainframe and multiple bank systems to support client inquiries and processing, with a focus on accuracy and compliance.

The Senior Operations Analyst will serve as the first point of contact for clients and internal partners, perform data entry for sub-account setups and disbursements, and assist with