AML Operations & Compliance Analyst

Bank of America; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of America in Phoenix is seeking a Compliance Operations Analyst to conduct routine analysis, research, and investigations under the Financial Crimes Enterprise Policy and Global Standard. You will support regulatory requirements and economic sanctions compliance while building relationships across the bank.

The role emphasizes risk awareness, process improvements, and collaboration with internal partners and external clients.

Qualifications

• Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling.
• Ability to tactfully handle customer concerns.
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed.
• Excellent verbal and interpersonal communication skills.
• Must pass a Bi-lingual Spanish assessment.

Responsibilities

• Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
• Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
• Provides quality assurance review and testing on operating key controls
• Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
• Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

Skills

Customer service

Bilingual Spanish

Call center

Excellent communication

Job description

Bank of America in Phoenix is seeking a Compliance Operations Analyst to conduct routine analysis, research, and investigations under the Financial Crimes Enterprise Policy and Global Standard. You will support regulatory requirements and economic sanctions compliance while building relationships across the bank.

The role emphasizes risk awareness, process improvements, and collaboration with internal partners and external clients.