Sr. Ops Analyst - Escrow Management Service - Escrow Operations

94-1687665 Bank of America, National Association; Scranton (Lackawanna County); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America is seeking a Senior Operations Analyst to analyze day-to-day issues, perform non-routine analytics, create reports, and review processing—supporting EMS client sub-account reporting. You will work across Escrow Ops Support and Escrow Processing using EMR mainframe and multiple bank systems.

The role demands attention to detail, ability to manage multiple priorities, and strong collaboration with business partners to drive timely resolutions and continuous improvement.

Qualifications

• 2–4 years of banking and/or treasury management services experience.
• Experience with Mainframe, ImageView, Wire Inquiry, GFS, OBA and AVAYA.
• Some knowledge of tax forms (1099s/1042s).
• Intermediate written and verbal communication skills.

Responsibilities

• Process and validate work for the Escrow Management Service client sub-account reporting product.
• Support Escrow Ops Support and Escrow Processing activities using the bank’s EMR Mainframe and other systems.
• Serve as first point of contact for client and partner inquiries; review, analyze, and resolve issues.

Skills

Banking experience

Mainframe

ImageView

Wire Inquiry

GFS

OBA

AVAYA

1099/1042 tax forms

Excel

Analytical thinking

Communication

Tools

Mainframe

ImageView

Wire Inquiry

GFS

OBA

AVAYA

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

LOB Job Description & Responsibilities

The Senior Operations Analyst will be responsible for processing and validating work supporting the Escrow Management Service (EMS) client sub-account reporting product. The candidate will assist both Escrow Ops Support and Escrow Processing activities using the bank’s EMR Mainframe Application and multiple other bank systems. Within Escrow Ops Support, the candidate will serve as the first point of contact for inquiries from clients and internal business partners via email or phone channels and will be responsible for reviewing, analyzing, and determining the appropriate handling and resolution of incoming inquiries. Candidate will conduct simple to complex research and provide timely, accurate responses to inquiries utilizing various bank systems and applications to support client requests. Escrow Processing activities will require the candidate to be responsible for data entry into the bank’s EMR Mainframe Application for accurately processing and verifying sub-account set ups, maintenance, sub-account disbursements and research activities for the EMS service. Risk and compliance responsibilities include 1099-INT and 1042-S reporting related to IRS Forms W-9 and W-8 and application of OFAC requirements related to the identification and maintenance of non-customer records. The candidate must maintain a high level of accuracy, attention to detail, and adherence to established operational controls. Other responsibilities include assisting with procedural reviews and internal audits. The candidate must actively support a team environment and quickly shift priorities while focusing on customer needs and simultaneously managing multiple demands to meet productivity and service-level expectations. The candidate should be able to work quickly without sacrificing quality and demonstrate the ability to build effective relationships with business partners and clients. The candidate must demonstrate strong analytical, problem-solving, and decision-making skills. Incumbents should possess a strong working knowledge of operational processes gained through experience in a banking, financial services, or an operations environment and supplemented by on-the-job training.

Required Qualifications

Candidates will have 2 to 4 years of experience in banking and/or treasury management services.

Mainframe, ImageView, Wire Inquiry, GFS, OBA and AVAYA experience

Some working knowledge of tax forms, 1099s / 1042s

Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.

Ability to analyze and resolve customer inquiries.

Previous positions must have included solid customer contact PC proficiency - experience with all Microsoft Office applications, particularly in Microsoft Excel and the ability to analyze and report operational data is preferred.

Experienced in writing and modifying procedures.

Manages multiple priorities with attention to detail

Strong business partnering and relationship management skills

Self-motivated; able to work unsupervised

Strong time management and task prioritization skills with the ability to manage their own time and tasks

Able to ask critical questions to identify opportunities

Manages risk effectively

Other Qualifications

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift

Shift: 1st shift (United States of America)

Hours Per Week

Hours Per Week: 40

Privacy Statement

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates across the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

Pay Transparency

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency