Escrow Operations Analyst — Data, Client Support & Compliance

Bank of America Corporation; Scranton (Lackawanna County); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America is seeking a Senior Operations Analyst to analyze day-to-day issues, perform non-routine analytics, create reports, and review processing—supporting EMS client sub-account reporting. You will work across Escrow Ops Support and Escrow Processing using EMR mainframe and multiple bank systems.

The role demands attention to detail, ability to manage multiple priorities, and strong collaboration with business partners to drive timely resolutions and continuous improvement.

Qualifications

• 2–4 years of banking and/or treasury management services experience.
• Experience with Mainframe, ImageView, Wire Inquiry, GFS, OBA and AVAYA.
• Some knowledge of tax forms (1099s/1042s).
• Intermediate written and verbal communication skills.

Responsibilities

• Process and validate work for the Escrow Management Service client sub-account reporting product.
• Support Escrow Ops Support and Escrow Processing activities using the bank’s EMR Mainframe and other systems.
• Serve as first point of contact for client and partner inquiries; review, analyze, and resolve issues.

Skills

Banking experience

Mainframe

ImageView

Wire Inquiry

GFS

OBA

AVAYA

1099/1042 tax forms

Excel

Analytical thinking

Communication

Tools

Mainframe

ImageView

Wire Inquiry

GFS

OBA

AVAYA

Job description

Bank of America is seeking a Senior Operations Analyst to analyze day-to-day issues, perform non-routine analytics, create reports, and review processing—supporting EMS client sub-account reporting. You will work across Escrow Ops Support and Escrow Processing using EMR mainframe and multiple bank systems.

The role demands attention to detail, ability to manage multiple priorities, and strong collaboration with business partners to drive timely resolutions and continuous improvement.