Senior Escrow Assistant: Detail-Driven Client Support

firstam; Santa Cruz (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

First American's Direct division provides title insurance protection and professional settlement services. The role focuses on escrow administrative support for residential transactions, working in a branch/office setting with strong customer service and organizational responsibilities.

Applicants should have a high school diploma, 4+ years of related experience, and proficiency in handling complex residential transactions. The environment emphasizes People First culture and professional growth.

Qualifications

• Broad experience with escrow transactions.
• Strong customer service skills.
• Strong organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Perform wide range of administrative support duties for escrow closings.
• Prepare documents for residential transactions and related statements.
• Create and maintain files, records, and reports; monitor workflow.
• Respond to inquiries and gather information to resolve issues.

Skills

Customer service

Organizational skills

Communication skills

Detail orientation

Problem solving

Data analysis

MS Office

Education

High School diploma or equivalent

Job description

First American's Direct division provides title insurance protection and professional settlement services. The role focuses on escrow administrative support for residential transactions, working in a branch/office setting with strong customer service and organizational responsibilities.

Applicants should have a high school diploma, 4+ years of related experience, and proficiency in handling complex residential transactions. The environment emphasizes People First culture and professional growth.