Senior Escrow Assistant

First American; Santa Cruz (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

First American’s Direct division seeks an Escrow Assistant to support the Escrow department in residential transactions. The role involves handling administrative duties, preparing closing and settlement documents, and maintaining orderly files and records to ensure smooth closings.

The candidate should have a high school diploma and 4+ years of directly related experience, with proficiency in complex residential transactions and strong communication skills.

Qualifications

• Broad experience with escrow transactions.
• Strong customer service skills.
• Excellent verbal/written communication skills.
• Strong detail orientation.

Responsibilities

• Performs a wide range of administrative support duties related to escrow closings.
• Prepares documents for various transactions (closing statements, settlement statements, etc.).
• Creates and maintains files and reports; monitors workflow.

Skills

Escrow knowledge

Customer service

MS Office

Organization

Education

High School diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

How You’ll Contribute

• Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices. Works independently to resolve a wide range of inquiries.
• Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes
• Creates and maintains files, records, reports; monitor and track workflow
• Responds to inquiries and gathers information to resolve issues
• Communicates information to responsible parties
• May train / provide guidance to less experienced team members
• May assist Escrow Offices with business development and customer service
• Other duties as assigned

What You’ll Bring

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent
• 4+ years experience directly related experience
• Needs proficiency in more complicated residential transactions

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Broad experience with escrow transactions
• Strong customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation