Epic Certified Clinical Systems Analyst - Remote

NTT DATA, Inc.; Fargo (ND); Remoto; USD 68.000 - 142.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

401k with company match

Paid time off

Life and AD&D insurance

Flexible spending or Health Savings

Descrizione del lavoro

NTT DATA Services seeks a Business Systems Analysis Specialist to join the Clinical Service Desk team. This fully remote role supports Epic EHR users across North America, working in a 24x7 environment with flexible hours.

You will handle incidents, perform self-service ticket resolution, and mentor staff while maintaining current Epic configurations and documentation standards. Strong Epic experience and a service-minded attitude are required.

Competenze

• Strong experience with Epic clinical workflows and functionality.
• Minimum of 5 years of clinical care delivery experience.
• Minimum of 5 years of experience supporting Epic, including implementation, build, or ongoing operational support.
• Epic Certification or Proficiency in one or more Epic modules (preferably Ambulatory module).
• Demonstrated commitment to a service-oriented mindset when working with clinicians, end users, and colleagues.
• Proven ability to analyze both quantitative and qualitative data to support decision-making and process improvement.
• Excellent communication and documentation skills.
• Prior team leadership, mentoring, or supervisory experience.
• Experience integrating Epic or other EMR systems with ancillary or third-party clinical systems.

Mansioni

• Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including workflow issues, application errors, and user access concerns
• Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution
• Drive issue resolution in alignment with established Service Level Agreements (SLAs)
• Handle incoming calls and tickets while following account-specific procedures and documentation standards
• Maintain a strong understanding of current Epic configurations, functionality, and system updates
• Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation
• Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery
• Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement

Conoscenze

Epic workflows

Epic support

Clinical care

Customer service

Mentoring

Documentation

Leadership

Data analysis

Descrizione del lavoro

NTT DATA Services seeks a Business Systems Analysis Specialist to join the Clinical Service Desk team. This fully remote role supports Epic EHR users across North America, working in a 24x7 environment with flexible hours.

You will handle incidents, perform self-service ticket resolution, and mentor staff while maintaining current Epic configurations and documentation standards. Strong Epic experience and a service-minded attitude are required.