Senior Epic Beaker EHR Analyst

Healthtech Inc; Northern (KY); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Nordic’s Managed Services Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills and perform most day-to-day work with oversight from Application Advisors and Senior Application Advisors.

Key responsibilities include complex troubleshooting, detailed requirement specification, system builds, audits, and adherence to SLAs, with occasional on-call duties and up to 10% travel.

Qualifikationen

• Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience).
• Epic Beaker Clinical Pathology (CP) certification required; Anatomic Pathology (AP) certification preferred.
• 3–5+ years of experience implementing, training, or supporting Epic Beaker.
• Data Innovations knowledge
• Must demonstrate and embody Nordic’s maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with Microsoft Office applications
• Strong attention to detail and ability to organize
• Must be able to work independently, as well as within a team environment
• Prior experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of ITIL processes, previous management and project management experience, and participation in previous systems implementations, preferred

Aufgaben

• Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers
• Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing
• Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing
• Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate
• Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management
• Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar
• Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)
• Following proper change control policies for migrating application build and configurations
• Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested

Kenntnisse

Excellent communication

Problem solving

Attention to detail

Independence

Customer service

Organizational skills

Team collaboration

Ausbildung

Bachelor's degree in related field

Epic Beaker CP certification

Anatomic Pathology (AP) certification (preferred)

Tools

Epic Beaker CP

Data Innovations

Microsoft Office

Jobbeschreibung

Nordic’s Managed Services Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills and perform most day-to-day work with oversight from Application Advisors and Senior Application Advisors.

Key responsibilities include complex troubleshooting, detailed requirement specification, system builds, audits, and adherence to SLAs, with occasional on-call duties and up to 10% travel.