Beaker - Senior Application Advisor

Healthtech Inc.; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Nordic is seeking a Beaker - Senior Application Advisor to deliver expert-level Epic Beaker services across Nordic’s Nordic clients. You will design, build, test, and troubleshoot Beaker modules while mentoring junior staff and guiding customer engagements.

You will leverage CP/AP certifications, DI experience, and strong communication skills to translate complex requirements into actionable solutions, supporting on-call rotations and occasional travel up to 10%.

Qualifications

• Epic Beaker CP certification is required.
• Post-secondary education or equivalent experience.
• Epic Beaker AP certification and/or DI experience preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Excellent written and verbal communication; ability to influence stakeholders at all levels.
• Proficiency with Microsoft Office applications.
• Knowledge of ITIL processes; change management experience is a plus.
• Strong customer service track record and problem-solving skills.

Responsibilities

• Provide expert-level troubleshooting and design, build, testing, and support for Epic Beaker in Nordic’s managed services.
• Onboard and mentor new team members; translate complex configurations into clear guidance.
• Coordinate with customers and internal teams to ensure integration and stability of Epic applications.
• Prepare documentation and communicate technical concepts to non-technical stakeholders.

Skills

Epic Beaker CP certification

Epic Beaker AP certification

Data Innovations (DI) experience

Epic modules experience

Excellent communication

Microsoft Office

ITIL knowledge

Ticketing systems

Change management

Customer service

Team collaboration

Education

Post-secondary education

Tools

Epic Beaker

Data Innovations (DI) tools

Job description

## Beaker - Senior Application AdvisorApply: US - National: Full time: Posted Yesterday: R6245Make a difference. Be happy. Grow your career.The **Beaker - Senior Application Advisor** - Managed Services provides expert Epic Beaker EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal and customer teams to a resolution.## Key Responsibilities* Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers.* Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.* Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts.* Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts.## **Growth and Mentorship*** Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership.* Create documentation that enables consistent process execution.* Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight.* Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation.* Provide timely, constructive feedback that builds confidence and supports continuous improvement.## Skills and Experience* Required – Epic Beaker Clinical Pathology (CP) certification.* Post-secondary education or equivalent experience required.* Epic Beaker Anatomic Pathology (AP) certification and/or Data Innovations (DI) experience preferred, with a well-rounded understanding of application functionality and integration points.* 5+ years of experience implementing, training, or supporting Epic modules.* Demonstrated alignment with Nordic’s core values (maxims).* Proven problem-solving and technical skills.* Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite.* Proficiency with Microsoft Office applications.* Strong attention to detail and organizational skills.* Ability to work both independently and collaboratively within a team environment.* Experience with ticketing systems and change management processes.* Strong customer service track record.* Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred.* Demonstrated sound judgment and appropriate escalation practices.### ## Additional Details* Ability to participate in on-call rotations outside of core business hours, including nights and weekends.* Ability to travel up to 10%.**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**### About UsHealthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.