Beaker - Senior Analyst

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Nordic is seeking an Epic Beaker Senior Analyst to design, build, test, and troubleshoot Epic Beaker in complex clinical environments. You will work with Application Advisors to ensure patient safety and regulatory compliance while delivering high-quality support for Managed Services clients.

You'll manage multiple client assignments, perform issue analysis, document changes, and participate in change control while continually growing technical and communication skills in a collaborative team.

Qualifications

• Bachelor's degree or equivalent in related field or experience.
• Active Epic Beaker CP and DI certifications with strong workflow knowledge.
• Epic Beaker AP certification preferred.
• 3–5+ years implementing/configuring Epic Beaker applications.
• Hands-on troubleshooting, system enhancements, and workflow optimization.
• Strong analytical and problem-solving skills with excellent communication.
• ITIL processes knowledge and ticketing/change-management experience.

Responsibilities

• Perform advanced troubleshooting to ensure integrity, integration, and stability of Epic Beaker.
• Analyze workflows, perform system builds and testing, participate in upgrades.
• Manage multiple client assignments with minimal supervision and proper SLAs.
• Document requests and incidents in ticketing systems; follow change control policies.
• Collaborate with Application Advisors and teams to support Managed Services.

Skills

Epic Beaker CP

Epic Beaker DI

Epic Beaker AP

Troubleshooting

Analytical skills

Communication

ITIL processes

Ticketing systems

Change management

Workflow optimization

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Make a difference. Be happy. Grow your career. The Epic Beaker Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors.

They will be responsible for, but not be limited to:

Technical Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers

Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing

Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing

Project and Issue Management Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate

Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management

Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar

Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)

Following proper change control policies for migrating application build and configurations

Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested

Teamwork and Customer Service

Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers

Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used

Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities

Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts

Growth and Mentorship

Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts

Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks

Skills And Experience

• Bachelor's degree in a related field or equivalent combination of education and relevant industry experience.
• Active Epic Beaker Clinical Pathology (CP) and Data Innovations (DI) certifications, with a strong understanding of application functionality and laboratory workflows.
• Epic Beaker Anatomic Pathology (AP) certification preferred.
• 3-5+ years of experience implementing, configuring, maintaining, or supporting Epic applications, preferably within Epic Beaker.
• Hands-on experience troubleshooting application issues, supporting system enhancements, and optimizing workflows.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and operational teams.
• Ability to demonstrate and embody Nordic's maxims.
• Ability to apply problem solving skills Excellent communication skills, written and verbal Proficient with Microsoft Office applications Strong attention to detail and ability to organize Must be able to work independently, as well as within a team environment Prior experience with ticketing systems and change management processes Strong customer service track record Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred

Additional Details

• Ability to take on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%
• Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.