Senior Enterprise Voice Success Manager

Sinch

Seattle (WA)

Hybrid

USD 124,000 - 194,000

Full time

42 hours ago

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Benefits offered by this job

Medical and dental plans

Vision coverage

401(k) with match

Flexible remote work

Generous PTO

Volunteer time off

Employee discounts

Job summary

Sinch is seeking a Senior Customer Success Manager, Strategic Accounts Voice, to serve as the trusted advisor for Sinch’s largest enterprise voice customers. You will own day-to-day management, translate objectives into voice solutions, and protect renewals and grow the relationship with C-suite level stakeholders.

You will orchestrate cross-functional teams, monitor health metrics, and lead negotiations to drive strategic outcomes.

Qualifications

8+ years of related experience; 12 years preferred, with a bachelor’s degree, or 6 years with a master’s degree.
Proven success in customer success, account management, or TAM for voice/telecom/CPaaS in tech.
Strong knowledge of SIP trunking, interconnect, and API integrations.
Proven track record managing multiple complex, high-profile enterprise accounts and renewals.
Exceptional relationship-building, communication, and negotiation skills.
Willingness to travel and spend time on-site with customers.

Responsibilities

Own day-to-day management of a portfolio of complex enterprise voice customers.
Translate customer objectives into voice solutions delivering measurable outcomes.
Monitor account health, identify risks, and protect/drive renewals and upsells.
Lead cross-functional teams and communicate with C-suite executives.
Conduct regular business reviews and strategic account planning.