Senior Enterprise Technical CSM — Remote
Arpio, Inc.
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Benefits offered by this job
Job summary
Arpio, Inc. is seeking a Senior Technical Customer Success Manager to drive enterprise adoption of its cloud-native SaaS platform.
You will own onboarding, implementation, and ongoing success for large customers, reporting to the Head of Customer Success and partnering with Solutions Engineers to navigate complex deployments. You will monitor health metrics, manage time-to-value, and lead quarterly business reviews to enable renewals and expansion.
Qualifications
- 7+ years in a technical, customer-facing CS or Account Management role
- Experience with CS tools and ticketing tools (SalesForce, Hubspot, Intercom, Jira)
- Strong understanding of AWS and/or Azure services and cloud networking
- Excellent communication and relationship-building skills
- Willingness to obtain AWS Certified Cloud Practitioner or Azure Fundamentals within 90 days
Responsibilities
- Lead implementation and onboarding with customers using CS best practices and document migration plans
- Track time-to-value and success metrics for customers
- Proactively monitor health to identify risk and optimize adoption
- Lead quarterly business reviews to drive renewals and expansion
- Collaborate with engineers to triage and resolve technical issues
- Partner with cross-functional teams to collect feedback and inform product improvements
Skills
Tools
Job description
Arpio, Inc. is seeking a Senior Technical Customer Success Manager to drive enterprise adoption of its cloud-native SaaS platform.
You will own onboarding, implementation, and ongoing success for large customers, reporting to the Head of Customer Success and partnering with Solutions Engineers to navigate complex deployments. You will monitor health metrics, manage time-to-value, and lead quarterly business reviews to enable renewals and expansion.
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