Senior Enterprise Technical Account Lead

WinsAbove; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical/Rx Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Job summary

Cloudflare seeks a Technical Account Manager to own post-sales support for its largest Enterprise customers. You will manage support interactions, troubleshoot, drive escalations, and advocate for customer needs.

You will map environments against best practices and Cloudflare's Well-Architected framework, identifying security gaps and performance bottlenecks to prevent production issues.

Qualifications

• 8+ years in a customer-facing technical role (support/advocacy)
• Experience with Fortune 500 customers and senior leadership
• Strong problem-solving, independence, and multi-priority handling

Responsibilities

• Serve as the primary technical contact for Enterprise customers.
• Collaborate with Product, Engineering, Account Executives, and Customer Success.
• Lead quarterly reviews, SLA adherence, and post-incident analyses.
• Develop technical documentation and AI-assisted workflows for efficiency.

Skills

Networking concepts

Security technologies

System integration

Diagnostics tools

OSI model familiarity

Customer-focused

Education

Bachelor's degree or equivalent

Tools

WireShark

traceroute

dig

cURL

Job description

Cloudflare seeks a Technical Account Manager to own post-sales support for its largest Enterprise customers. You will manage support interactions, troubleshoot, drive escalations, and advocate for customer needs.

You will map environments against best practices and Cloudflare's Well-Architected framework, identifying security gaps and performance bottlenecks to prevent production issues.