Senior Enterprise Tech Account Lead

Cloudflare; Denver (CO); On-site; USD 114,000 - 143,000; Full time

Benefits offered by this job

Medical/Rx Insurance

Flexible paid time off

Employee Stock Participation Plan

Job summary

Cloudflare is seeking a technical support professional based in Denver. The role involves serving as the primary contact for Enterprise customers, optimizing operations with AI tools, and collaborating with internal teams to ensure high customer satisfaction.

Candidates must have a minimum of 8 years experience in technical support or account management, with proven success working with Fortune 500 companies. The estimated salary range for this position is $114,000 – $143,000 annually.

Qualifications

• Minimum 8 years of experience in a customer-facing, technical support, or account management role.
• Experience with Fortune 500 companies and senior leadership.
• Strong problem-solving skills and ability to handle multiple priorities.

Responsibilities

• Serve as the primary technical support contact for assigned Enterprise customers.
• Build strong relationships with cross-functional teams.
• Leverage AI-driven tools to optimize operations.
• Conduct Quarterly Support Reviews with customers.
• Ensure timely resolution of support tickets.

Skills

Networking concepts

Security technologies

System integration

Troubleshooting tools

OSI Model familiarity

Customer advocacy

Job description

Cloudflare is seeking a technical support professional based in Denver. The role involves serving as the primary contact for Enterprise customers, optimizing operations with AI tools, and collaborating with internal teams to ensure high customer satisfaction.

Candidates must have a minimum of 8 years experience in technical support or account management, with proven success working with Fortune 500 companies. The estimated salary range for this position is $114,000 – $143,000 annually.