Senior Enterprise Tech Support Analyst

Waystar; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards (base salary + bonus, if applicable)

Customizable benefits package

Generous paid time off starting with 3 weeks

Paid parental leave

Education assistance opportunities

Free mental health programs

401(K) program with company match

Pet insurance

Job summary

Waystar in Louisville, Kentucky is looking for an Enterprise Technical Support Analyst to join their team. In this role, you will serve as a critical front-line support contact for Waystar’s major clients, addressing simple to complex issues with urgency and professionalism.

The ideal candidate will have a 4-year bachelor’s degree, and experience in healthcare services is preferred. Strong client service and technical skills are essential, along with the ability to work both independently and as part of a team.

Qualifications

• Preferably have a background in healthcare such as medical billing or revenue cycle management.
• Technical savviness with troubleshooting and analytical skills is crucial.
• Professional communication skills, both written and verbal, are essential.

Responsibilities

• Serve as the front-line support contact for strategic clients.
• Handle support inquiries via phone or web portal.
• Document support cases thoroughly and communicate with internal resources.

Skills

Exceptional client service skill

Excellent troubleshooting skills

Analytical skills

Proficient in Microsoft applications

Ability to work in a team

Critical thinking skills

Education

4-year bachelor’s degree

Job description

Waystar in Louisville, Kentucky is looking for an Enterprise Technical Support Analyst to join their team. In this role, you will serve as a critical front-line support contact for Waystar’s major clients, addressing simple to complex issues with urgency and professionalism.

The ideal candidate will have a 4-year bachelor’s degree, and experience in healthcare services is preferred. Strong client service and technical skills are essential, along with the ability to work both independently and as part of a team.