Senior Enterprise Support Manager, Cloud Solutions

Amazon; Sunnyvale (CA); On-site; USD 231,000 - 313,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services is seeking a Senior Enterprise Support Manager to lead enterprise accounts, oversee support activities, and communicate executive-level performance metrics to customers. You will collaborate with customers to define strategic outcomes and drive successful adoption of AWS services.

You will coordinate with AWS engineers, present pre-launch planning, and advocate for customer-driven features while maintaining strong relationships across teams.

Qualifications

• Bachelor's degree required.
• Experience in people management is required.
• Master's degree preferred.

Responsibilities

• Oversee assigned enterprise accounts and manage support cases.
• Provide executive-level reviews of operational performance to customers.
• Discuss service disruptions and pre-launch planning with customers.
• Advise on how new AWS offerings fit into customer architecture.
• Advocate for customer features within AWS.
• Attend customer meetings onsite or by phone.
• Coordinate with AWS engineers to resolve issues quickly.

Skills

Executive leadership

People management

Education

Bachelor's degree

Master's degree

Job description

Amazon Web Services is seeking a Senior Enterprise Support Manager to lead enterprise accounts, oversee support activities, and communicate executive-level performance metrics to customers. You will collaborate with customers to define strategic outcomes and drive successful adoption of AWS services.

You will coordinate with AWS engineers, present pre-launch planning, and advocate for customer-driven features while maintaining strong relationships across teams.