Senior Enterprise Support Engineer — Equity Eligible

Hidden Jobs

United States

Remote

USD 87,000 - 113,000

Full time

43 hours ago

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Job summary

Hidden Jobs is seeking a senior technical support specialist to act as the final escalation point for a dedicated customer support team. The role focuses on the most complex, high-visibility client issues and blends hands-on troubleshooting across enterprise data, integration, and platform stacks with cross-team collaboration and mentorship.

You will work Pacific Time hours, resolve highly complex problems, troubleshoot data-driven apps, SQL databases, REST/SOAP services, Oracle and SAP

Qualifications

6+ years of relevant experience in technical support or systems engineering in a customer-facing or enterprise environment.
Strong SQL and relational databases, plus experience with REST and SOAP web services, Oracle and SAP environments, and Linux/Unix.
Ability to troubleshoot data-driven applications connected to relational databases, XML sources, and high-volume web services.
Proven ability to manage high-stakes customer escalations with composure and sound judgment.

Responsibilities

Resolve highly complex, visible, and sensitive client technical issues through expert judgment and creative problem-solving.
Perform advanced troubleshooting across data-driven applications, relational databases, networking protocols, REST and SOAP APIs, Java, and Linux/Unix environments.
Mentor less senior staff and manage escalations from Tier 2 analysts.
Create and maintain technical knowledge base articles and support documentation, and participate in on-call duties.