Lead Solutions Engineer - US East

Parloa; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Parloa, a leading provider of agentic AI for customer experience, seeks a Lead Solutions Engineer in New York. You will own the full technical sales process, deliver tailored demos, and architect scalable solutions for enterprise clients.

You will collaborate across Product, Customer Success and Sales to influence the roadmap and enable rapid deals. Join a fast-moving, high-impact team that works across voice and chat, integrates with client systems, and travels 20–30% for on-site engagements.

Qualifications

• 7–10+ years as a Solutions Engineer at a SaaS vendor or similar, with enterprise sales process experience.
• Deep experience in CCaaS/UCaaS, VoIP, call flow, voice and chat design.
• Strong knowledge of Azure, AWS, and GCP with hands-on API integration.
• Working understanding of Generative AI and LLM prompt design.
• Confident presenter able to engage technical and executive audiences; partner/channel experience is a plus.

Responsibilities

• Technical Sales Leadership: co-own accounts and drive the technical stages of deals.
• Demonstrations and Proof of Value: build tailored demos showing integrations and ROI.
• Solution Architecture: design scalable architectures with security and compliance in mind.
• Customer Advocacy: feed customer needs back into product roadmap discussions.
• Process and Team Excellence: improve internal processes and represent the team on-site 20–30% travel.

Skills

Enterprise sales processes

MEDDPICC

CCaaS/UCaaS knowledge

Cloud platforms (Azure/AWS/GCP)

API integration

Prompt engineering / Gen AI

Tools

Azure

AWS

GCP

Job description

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Lead Solutions Engineer, you will drive revenue by owning the full technical sales process, proving the value of Parloa's platform to enterprise prospects and earning the confidence of their technical teams from first demo to signed deal.

This is your opportunity to be the technical voice that wins enterprise deals in one of the fastest-moving categories in tech, and to shape both how customers adopt agentic AI and what Parloa builds next.

Areas of ownership:

• Technical Sales Leadership: Co-own accounts and sales campaigns with your assigned sellers in your territory, leading every technical stage of the deal cycle so enterprise prospects move confidently from evaluation to commitment.

• Demos and Proof of Value: Build tailored demos and conversational AI experiences across voice and chat, showing integrations with customer systems that prove technical feasibility and build trust with technical stakeholders.

• Solution Architecture: Design scalable, robust architectures and address data security and compliance requirements so enterprise IT teams trust the solution and security reviews stop being a blocker.

• Customer Advocacy and Product Influence: Bring customer needs back into product roadmap discussions, working with Product Management, Customer Success, and Sales Enablement so the platform keeps pace with what enterprises need.

• Process and Team Excellence: Improve internal processes, documentation, and ways of working across the Solutions Engineering team, and represent Parloa at client on-sites, external events, and company gatherings (20-30% travel).

Who you are:

• 7-10+ years of experience as a Solutions Engineer, ideally at a SaaS vendor, with a strong grasp of enterprise sales processes and frameworks such as MEDDPICC

• Deep experience in contact center (CCaaS or UCaaS), VoIP, and telephony, including call flow, voice, and chat design

• Deep knowledge of enterprise technology stacks (Azure, AWS, GCP) and hands-on experience integrating and maintaining APIs

• Working understanding of Generative AI and LLMs, with competency in prompt engineering and design

• A confident presenter who can lead with credibility in front of both technical and executive audiences; experience with Channel, ISV, or GSI partners or in a fast-paced startup is a strong plus

Our recruiting process:

Talent Acquisition -> Hiring Manager -> Technical Interview(s) -> Bar Raiser

Why Parloa?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more. If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.