Senior Enterprise Network Operations Manager

SMS DATA PRODUCTS GROUP, INC; Shaw Air Force Base (SC); On-site; USD 120,000 - 190,000; Full time

Job summary

SMS DATA PRODUCTS GROUP, INC seeks an Enterprise Operations Manager to lead and coordinate enterprise network operations supporting AFCENT mission requirements. The role oversees technical teams focusing on network performance, service quality, outage coordination, and continuous process improvement.

The ideal candidate possesses a strong background in IT operations management, Unix/Linux and firewall experience, and a track record of optimizing large-scale enterprise networks within federal

Qualifications

• B.S. in related field or equivalent experience with 5+ years in IT operations/services management.
• Experience in Unix/Linux environments and firewall configurations.
• Proven ability to plan, monitor, and optimize enterprise network operations.

Responsibilities

• Plan, organize, and manage staff and overall operations management to ensure alignment.
• Responsible for the overall monitoring, status reporting and coordination of actions for the AFCENT enterprise network.
• Provide oversight and guidance to a team of technical professionals responsible for supporting the AFCENT enterprise network.
• Responsible for the management of network performance and end‑to‑end service quality for the Network infrastructure.
• Reviews and analyze overall end‑to‑end network performance to maintain an acceptable level of network quality of service.
• Participates in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
• Develop Standard Operating Procedures (SOPs) on to respond to unexpected issues or planned/unplanned disruptions.
• Identify trends that may lead to service or network disruption and recommend remediation actions.
• Conduct operational impact assessments of outages and potential outages.
• Coordinate and manage authorized service interruptions with internal and external stakeholders.
• Report status of planned and unplanned outages and disruptions.
• Identify opportunities for process improvement and collaborate with multi‑functional teams for implementation.
• Perform any additional duties as required by local policy and guidance.
• Provide General IT Management support
• Provide General Networking support.
• Provide meetings/briefings support
• Provide functional training support as required.

Skills

IT operations/services management

Unix/Linux

Firewall experience

LAN/WAN enterprise support

Windows Server deployment

Storage solutions & high availability

DNS/DHCP/Networking

Remote access solutions

Server environments monitoring

Education

B.S. in related field

Tools

VMware

Job description

SMS DATA PRODUCTS GROUP, INC seeks an Enterprise Operations Manager to lead and coordinate enterprise network operations supporting AFCENT mission requirements. The role oversees technical teams focusing on network performance, service quality, outage coordination, and continuous process improvement.

The ideal candidate possesses a strong background in IT operations management, Unix/Linux and firewall experience, and a track record of optimizing large-scale enterprise networks within federal