Enterprise Operations Manager III

Sms-Data-Products-Group,-Inc; Sumter (SC); On-site; USD 110,000 - 140,000; Full time

Job summary

SMS DATA PRODUCTS GROUP, INC seeks an Enterprise Operations Manager to lead and coordinate enterprise network operations supporting AFCENT mission requirements. You will oversee technical teams, monitor performance, coordinate outages, and drive process improvements across a 24/7 enterprise network footprint.

The role requires a strong background in IT operations management, Unix/Linux and Windows Server environments, and experience with network services such as DNS and DHCP.

Qualifications

• 5+ years of IT operations/services management experience.
• Experience with enterprise network monitoring and performance.
• Knowledge of Windows Server environments and core network services.

Responsibilities

• Plan and supervise staff and operations to align with AFCENT mission requirements.
• Oversee monitoring, status reporting and action coordination for the enterprise network.
• Guide a team of professionals supporting the AFCENT network and services.
• Manage network performance and end-to-end service quality for infrastructure.
• Assess network performance and select tools and technologies for upgrades.
• Develop SOPs for incident response and disruption management.
• Identify trends and remediation actions for outages.
• Conduct impact assessments of outages and outages potential.
• Coordinate authorized service interruptions with stakeholders.
• Report planned and unplanned outages and disruptions.
• Identify process improvement opportunities and drive implementation.
• Provide general IT management, networking support, meetings/briefings, and training as required.

Skills

IT operations management

Network operations leadership

Staff management

Education

B.S. in related field

ITIL Foundation

CCNP

VMware

Tools

Unix/Linux

Firewall

DNS

DHCP

Windows Server

VMware

Job description

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SMS is seeking a highly skilled Enterprise Operations Manager to lead and coordinate enterprise network operations in support of AFCENT mission requirements. This role provides oversight of technical teams responsible for monitoring, sustaining, and improving the AFCENT enterprise network, with a focus on network performance, service quality, outage coordination, operational impact assessments, and continuous process improvement.

AFCENT’s mission is to deliver combat-ready air, space, communications, and cyberspace capability for USCENTCOM, helping maintain security and stability throughout Southwest Asia. We support the AFCENT Commander, USCENTCOM, coalition and joint partners, and warfighters who rely on NIPRNet, SIPRNet, partner networks, and other command-and-control systems. The AFCENT NOSC program is focused on running and protecting a 24/7 enterprise network and systems operations, including cybersecurity, engineering, maintenance, and technical support, keeping the AFCENT’s theater communications and IT infrastructure ready, secure, and available to effectively execute the AFCENT mission.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com .

Job Responsibilities

• Plan, organize, and manage staff and overall operations management to ensure alignment.
• Responsible for the overall monitoring, status reporting and coordination of actions for the AFCENT enterprise network.
• Provide oversight and guidance to a team of technical professionals responsible for supporting the AFCENT enterprise network.
• Responsible for the management of network performance and end-to-end service quality for the Network infrastructure.
• Reviews and analyze overall end-to-end network performance to maintain an acceptable level of network quality of service.
• Participates in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
• Develop Standard Operating Procedures (SOPs) on to respond to unexpected issues or planned/unplanned disruptions.
• Identify trends that may lead to service or network disruption and recommend remediation actions.
• Conduct operational impact assessments of outages and potential outages.
• Coordinate and manage authorized service interruptions with internal and external stakeholders.
• Report status of planned and unplanned outages and disruptions.
• Identify opportunities for process improvement and collaborate with multi-functional teams for implementation.
• Perform any additional duties as required by local policy and guidance.
• Provide General IT Management support
• Provide General Networking support.
• Provide meetings/briefings support
• Provide functional training support as required.

Required Qualifications

• B.S. in related field, and 5 or more years’ relevant experience; or 7 or more years’ relevant experience
• IT operations/services management
• Unix/Linux, and Firewall experience
• LAN and WAN Enterprise support experience
• Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.
• Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.

Certifications Required

• VCTA or VMWare experience
• CCNP
• ITIL Foundation (personnel have up to 60 days to acquire ITIL Foundation certification.)

Clearance Required

• TS/SCI required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.