Senior Enterprise Network Operations Manager

SMS Data Products Group, Inc.; Sumter (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

SMS Data Products Group, Inc. seeks an Enterprise Operations Manager to lead and coordinate enterprise network operations in support of AFCENT mission requirements.

The role oversees technical teams responsible for monitoring, sustaining, and improving the AFCENT enterprise network, emphasizing performance, service quality, outage coordination, and continuous improvement to ensure secure, reliable, and available command-and-control IT infrastructure.

Qualifications

• B.S. in related field with 5+ years or 7+ years' relevant experience.
• IT operations/services management.
• Unix/Linux and Firewall experience.
• LAN and WAN Enterprise support experience.
• Experience installing Microsoft Windows Server in Host and Compute Environments and Windows Server images.
• Experience with storage solutions, high availability, DNS, DHCP, remote access, and core network services.

Responsibilities

• Plan, organize, and manage staff and overall operations management to ensure alignment.
• Responsible for the overall monitoring, status reporting and coordination of actions for the AFCENT enterprise network.
• Provide oversight and guidance to a team of technical professionals responsible for supporting the AFCENT enterprise network.
• Responsible for the management of network performance and end-to-end service quality for the Network infrastructure.
• Reviews and analyze overall end-to-end network performance to maintain an acceptable level of network quality of service.
• Develop SOPs and respond to unexpected issues or disruptions.
• Identify trends that may lead to service or network disruption and recommend remediation actions.
• Conduct operational impact assessments of outages and potential outages.
• Coordinate and manage authorized service interruptions with internal and external stakeholders.
• Report status of planned and unplanned outages and disruptions.

Skills

IT operations

Unix/Linux

Firewall

LAN/WAN support

Windows Server

Education

B.S. in related field

Tools

DNS

DHCP

Network monitoring tools

Storage solutions

Job description

SMS Data Products Group, Inc. seeks an Enterprise Operations Manager to lead and coordinate enterprise network operations in support of AFCENT mission requirements.

The role oversees technical teams responsible for monitoring, sustaining, and improving the AFCENT enterprise network, emphasizing performance, service quality, outage coordination, and continuous improvement to ensure secure, reliable, and available command-and-control IT infrastructure.