Enterprise Operations Manager III

SMS DATA PRODUCTS GROUP, INC; Shaw Air Force Base (SC); On-site; USD 120,000 - 190,000; Full time

Job summary

SMS DATA PRODUCTS GROUP, INC seeks an Enterprise Operations Manager to lead and coordinate enterprise network operations supporting AFCENT mission requirements. The role oversees technical teams focusing on network performance, service quality, outage coordination, and continuous process improvement.

The ideal candidate possesses a strong background in IT operations management, Unix/Linux and firewall experience, and a track record of optimizing large-scale enterprise networks within federal

Qualifications

• B.S. in related field or equivalent experience with 5+ years in IT operations/services management.
• Experience in Unix/Linux environments and firewall configurations.
• Proven ability to plan, monitor, and optimize enterprise network operations.

Responsibilities

• Plan, organize, and manage staff and overall operations management to ensure alignment.
• Responsible for the overall monitoring, status reporting and coordination of actions for the AFCENT enterprise network.
• Provide oversight and guidance to a team of technical professionals responsible for supporting the AFCENT enterprise network.
• Responsible for the management of network performance and end‑to‑end service quality for the Network infrastructure.
• Reviews and analyze overall end‑to‑end network performance to maintain an acceptable level of network quality of service.
• Participates in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
• Develop Standard Operating Procedures (SOPs) on to respond to unexpected issues or planned/unplanned disruptions.
• Identify trends that may lead to service or network disruption and recommend remediation actions.
• Conduct operational impact assessments of outages and potential outages.
• Coordinate and manage authorized service interruptions with internal and external stakeholders.
• Report status of planned and unplanned outages and disruptions.
• Identify opportunities for process improvement and collaborate with multi‑functional teams for implementation.
• Perform any additional duties as required by local policy and guidance.
• Provide General IT Management support
• Provide General Networking support.
• Provide meetings/briefings support
• Provide functional training support as required.

Skills

IT operations/services management

Unix/Linux

Firewall experience

LAN/WAN enterprise support

Windows Server deployment

Storage solutions & high availability

DNS/DHCP/Networking

Remote access solutions

Server environments monitoring

Education

B.S. in related field

Tools

VMware

Job description

Career Opportunities with SMS DATA PRODUCTS GROUP, INC

A great place to work.

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

SMS is seeking a highly skilled Enterprise Operations Manager to lead and coordinate enterprise network operations in support of AFCENT mission requirements. This role provides oversight of technical teams responsible for monitoring, sustaining, and improving the AFCENT enterprise network, with a focus on network performance, service quality, outage coordination, operational impact assessments, and continuous process improvement.

AFCENT’s mission is to deliver combat-ready air, space, communications, and cyberspace capability for USCENTCOM, helping maintain security and stability throughout Southwest Asia. We support the AFCENT Commander, USCENTCOM, coalition and joint partners, and warfighters who rely on NIPRNet, SIPRNet, partner networks, and other command-and-control systems. The AFCENT NOSC program is focused on running and protecting a 24/7 enterprise network and systems operations, including cybersecurity, engineering, maintenance, and technical support, keeping the AFCENT’s theater communications and IT infrastructure ready, secure, and available to effectively execute the AFCENT mission.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long‑term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on‑site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com .

Job Responsibilities

Plan, organize, and manage staff and overall operations management to ensure alignment.

Responsible for the overall monitoring, status reporting and coordination of actions for the AFCENT enterprise network.

Provide oversight and guidance to a team of technical professionals responsible for supporting the AFCENT enterprise network.

Responsible for the management of network performance and end‑to‑end service quality for the Network infrastructure.

Reviews and analyze overall end‑to‑end network performance to maintain an acceptable level of network quality of service.

Participates in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.

Develop Standard Operating Procedures (SOPs) on to respond to unexpected issues or planned/unplanned disruptions.

Identify trends that may lead to service or network disruption and recommend remediation actions.

Conduct operational impact assessments of outages and potential outages.

Coordinate and manage authorized service interruptions with internal and external stakeholders.

Report status of planned and unplanned outages and disruptions.

Identify opportunities for process improvement and collaborate with multi‑functional teams for implementation.

Perform any additional duties as required by local policy and guidance.

Provide General IT Management support

Provide General Networking support.

Provide meetings/briefings support

Provide functional training support as required.

Required Qualifications

B.S. in related field, and 5 or more years’ relevant experience; or 7 or more years’ relevant experience

IT operations/services management

Unix/Linux, and Firewall experience

LAN and WAN Enterprise support experience

Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.

Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.

Certifications Required

VCTA or VMWare experience

CCNP

ITIL Foundation (personnel have up to 60 days to acquire ITIL Foundation certification.)

Clearance Required

• TS/SCI required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.