Enterprise Mission Success Lead — Remote | Equity

Second Front Systems; New York (NY); Remote; USD 160,000 - 175,000; Full time

Benefits offered by this job

Competitive salary

Employer-paid medical/dental/vision

Equity incentive plan

Home office stipend

Professional development stipend

Flexible remote work opportunities

PTO + federal holidays

Parental leave

Annual bonus

Career growth

Job summary

Second Front Systems in the United States seeks a Senior Enterprise Mission Success Manager to own a portfolio of high-value government and commercial customers. You will lead kickoff, implementation, authorization, and renewal, coordinating across engineering, security, and product to ensure secure deployments of our SaaS solutions on Game Warden.

You’ll guide complex architectures, manage executive stakeholders, navigate DoD security processes, and drive renewals and expansion while mentoring

Qualifications

• 7+ years in customer/mission success or related roles with government contracts.
• Direct experience with DoW or Federal Civilian agencies.
• Fluency with containers, Kubernetes, CI/CD, and cloud providers.
• Strong knowledge of ATO, FedRAMP, and DoD cloud impact levels.
• Proven track record managing large enterprise accounts with exec stakeholders.
• Ability to own and resolve high-severity escalations under pressure.
• Experience driving renewals and expansion.

Responsibilities

• Own a portfolio of high-value, technically complex enterprise accounts as trusted advisor.
• Lead kickoffs, onboarding, regular syncs, and executive-level reviews with plans.
• Guide customers through complex implementations including containerization and CI/CD.
• Navigate Authority to Operate and FedRAMP processes for DoD impact levels.
• Own escalations end to end with cross-functional teams to resolution.
• Manage multi-stakeholder relationships across commercial and government sponsors.
• Own renewal and expansion strategy with Sales for multi-year contracts.
• Translate customer feedback into prioritized product roadmap input.
• Mentor Mission Success Managers and contribute to playbooks and enablement.

Skills

Stakeholder management

Enterprise account management

Security/compliance awareness

Cloud-native fluency

Executive communication

Tools

Salesforce

Jira

AWS

Azure

GCP

Job description

Second Front Systems in the United States seeks a Senior Enterprise Mission Success Manager to own a portfolio of high-value government and commercial customers. You will lead kickoff, implementation, authorization, and renewal, coordinating across engineering, security, and product to ensure secure deployments of our SaaS solutions on Game Warden.

You’ll guide complex architectures, manage executive stakeholders, navigate DoD security processes, and drive renewals and expansion while mentoring