Mission-Critical Tier-1 Help Desk Specialist

Koitecc Solutions; Kansas City (MO); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement

Job summary

Leidos is seeking a Help Desk Support Representative to serve as the initial point of contact for IT-related problems, delivering Tier 1 support via phone and online channels. The role includes troubleshooting, escalation, and documenting outages while maintaining daily ticket workflows.

Candidates should hold a GED, be a U.S. citizen with DoD Secret clearance or the ability to obtain, and possess DoD 8570 IAT II certifications. Evening and weekend shifts are required.

Qualifications

• High school diploma or GED with at least 3 years of relevant IT support experience.
• U.S. Citizen with an active DoD Secret clearance or ability to obtain one.
• DoD 8570 Information Assurance Technician (IAT) Level II certification (e.g., CompTIA Security+).
• Willing to work evenings and weekends as required.

Responsibilities

• Serve as the first point of contact for IT issues via phone and online channels.
• Provide Tier 1 support, troubleshoot, and resolve technical problems or escalate as needed.
• Monitor network health and document outage information for internal stakeholders.
• Open and close support tickets and follow escalation protocols.

Skills

Customer service

Phone and online support

Troubleshooting

Ticketing system experience

Escalation procedures

Education

GED or equivalent high school diploma

Tools

IT ticketing system software

Remote desk takeover tools

Job description

Leidos is seeking a Help Desk Support Representative to serve as the initial point of contact for IT-related problems, delivering Tier 1 support via phone and online channels. The role includes troubleshooting, escalation, and documenting outages while maintaining daily ticket workflows.

Candidates should hold a GED, be a U.S. citizen with DoD Secret clearance or the ability to obtain, and possess DoD 8570 IAT II certifications. Evening and weekend shifts are required.