Senior Enterprise Incident Response Lead

First Citizens; Raleigh (NC); On-site; USD 130,000 - 190,000; Full time

Job summary

First Citizens is seeking a Senior Enterprise Incident Response Manager to assess and communicate enterprise impact and risk during major events affecting customers, associates and operations.

The role requires strong communication, risk acumen, and the ability to operate under pressure while coordinating with technology, security, and business functions to guide response and escalation.

Qualifications

• 8+ years in enterprise operations, risk, incident response, or related disciplines.
• Experience handling high-impact, time-sensitive business events.
• Exceptional written and verbal communications to senior leadership.
• Strong business acumen with risk assessment and analytical skills.
• Ability to synthesize information quickly when facts are incomplete.
• Proven stakeholder management and ability to stay composed under pressure.
• Experience collaborating across many functions in a large enterprise.

Responsibilities

• Lead enterprise impact and risk assessments using established matrices.
• Assess customer, associate, operational, technology, financial, regulatory, and reputational impact.
• Identify affected services, processes, stakeholders, dependencies and information gaps.
• Maintain enterprise situational awareness across functions and leadership.
• Deliver timely business-focused communications to senior leadership.
• Coordinate cross-functionally to align response activities and escalation.

Skills

Enterprise operations

Risk assessment

Incident response

Operational resilience

Business continuity

Technology operations

Crisis response

Financial services operations

Stakeholder management

Executive communication

Job description

First Citizens is seeking a Senior Enterprise Incident Response Manager to assess and communicate enterprise impact and risk during major events affecting customers, associates and operations.

The role requires strong communication, risk acumen, and the ability to operate under pressure while coordinating with technology, security, and business functions to guide response and escalation.