Senior Enterprise Incident Response Manager

First Citizens Bank; Jacksonville (FL); On-site; USD 180,000 - 230,000; Full time

Job summary

First Citizens Bank is seeking a Senior Enterprise Incident Response Manager to lead enterprise impact assessments and communications during major events affecting customers, associates, operations, technology, financial performance, regulatory obligations, or reputation.

You will coordinate across major incident management, technology, operations, cybersecurity, risk, and corporate communications, translating complex information into actionable leadership guidance and driving timely escalation

Qualifications

• 8+ years of experience in enterprise operations, risk, incident response, or related disciplines.
• Experience assessing complex, high-impact events.
• Exceptional written and verbal communication to senior and executive leadership.
• Strong business acumen, risk assessment, analytical and critical-thinking capabilities.
• Ability to synthesize information rapidly under pressure.
• Strong stakeholder-management and influencing skills.
• Experience working across multiple functions within a large enterprise.

Responsibilities

• Lead assessment of actual and potential enterprise impact using the EIR severity matrix to determine escalation and leadership engagement.
• Assess customer, associate, operational, technology, financial, regulatory, third-party, facilities, and reputational impact.
• Establish and maintain a consolidated enterprise view across technology, business, operations, risk, and specialist response functions.
• Develop and deliver timely business-focused communications for senior and executive leadership.
• Coordinate cross-functional response with Major Incident Management, Cybersecurity, Legal and Compliance, and other stakeholders.
• Evaluate enterprise significance and activate the appropriate leadership and communication structures when needed.

Skills

Incident response

Risk assessment

Executive communication

Stakeholder management

Crisis management

Operational resilience

Analytical thinking

Communication under pressure

Job description

First Citizens Bank is seeking a Senior Enterprise Incident Response Manager to lead enterprise impact assessments and communications during major events affecting customers, associates, operations, technology, financial performance, regulatory obligations, or reputation.

You will coordinate across major incident management, technology, operations, cybersecurity, risk, and corporate communications, translating complex information into actionable leadership guidance and driving timely escalation