Senior Enterprise Incident Response Lead

First Citizens Bank; Phoenix (AZ); On-site; USD 150,000 - 210,000; Full time

Job summary

First Citizens Bank in Phoenix seeks a Senior Enterprise Incident Response Manager to lead enterprise impact and risk assessments for major events, coordinating across IT, risk, security, operations, and communications. You translate complex incidents into clear business implications, guiding executive leadership and ensuring timely escalation and action.

Requirements include 8+ years in enterprise operations or risk, exceptional communication, risk acumen, analytical and critical-thinking

Qualifications

• 8+ years of experience in enterprise operations, risk, incident response, or related disciplines.
• Exceptional written and verbal communication to senior leaders.
• Strong business acumen and risk assessment skills.
• Analytical mindset with ability to synthesize complex information.
• Ability to influence across functions and maintain composure under pressure.
• Experience working across multiple functions in a large enterprise.

Responsibilities

• Lead assessment of actual and potential enterprise impact and escalation paths.
• Provide enterprise situational awareness across technology, business, and risk functions.
• Develop executive-focused communications on status, risk, and actions.
• Coordinate across incident management, security, risk, and operations teams.
• Monitor events and elevate emerging risks to leadership.

Skills

Exceptional communication

Risk assessment

Analytical thinking

Critical thinking

Executive presence

Situational awareness

Influence without authority

Composure under pressure

Job description

First Citizens Bank in Phoenix seeks a Senior Enterprise Incident Response Manager to lead enterprise impact and risk assessments for major events, coordinating across IT, risk, security, operations, and communications. You translate complex incidents into clear business implications, guiding executive leadership and ensuring timely escalation and action.

Requirements include 8+ years in enterprise operations or risk, exceptional communication, risk acumen, analytical and critical-thinking